RICKEY EMBRY
Montgomery County DHR
Montgomery,AL
3
years of professional experience
Recent BSW graduate with experience supporting a food bank, a foster care office, and front desk operations. Currently employed as a Financial Support Worker I at Montgomery County DHR, and looking for more opportunities to grow, learn, and expand my professional knowledge. Brings Microsoft Word and PowerPoint skills, along with a careful, open-minded approach to client support and learning new community service tasks. Focuses on helping people receive clear information, organized service, and respectful follow-through.
Work History
Financial Support Worker I
1 Year- Coordinating case management processes, enhancing client service delivery and satisfaction.
- Interviewing clients on a daily basis, delivering policy determinations and assisting clients with any policy questions.
- Handling confidential client information, such as Social Security Numbers, Client Addresses, Phone Numbers, Government Names, and other personal documents such as Birth Certificates as needed.
- Advocating for client needs within agency programs, contributing to overall service effectiveness and outreach initiatives.
- Organizing client related documents by different styles such as by date received, by due date, or by alphabetical order.
- Filling out and mailing forms on a client's behalf to verify information such as: Client's current employment status or health status
Front Desk Agent
2 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Interacted with all residents on a daily basis in a friendly, respectful, and professional manner.
- Ensured building safety by locking doors and gates, patrolling property, and inspecting floors.
- Managed administrative duties by recording maintenance orders and following up on their completion.
Intern
4 Months- Assisted case managers in coordinating services for foster children and families.
- Developed and maintained accurate documentation of client interactions and progress reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Front Desk Agent
7 Months- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated room assignments and maintained accurate occupancy records using property management system.
- Processed payments and managed cash handling with accuracy and attention to detail.
- Collected room deposits, fees, and payments.
- Assisted in maintaining cleanliness and organization of front desk area to enhance guest experience.
- Conducted regular inventory checks of supplies, facilitating efficient operations at front desk.
Education
Bachelor of Social Work
Relevant Coursework: Child Development, Human Behavior, Gerontology, Substance Abuse, Mental Health, Sociology, Developmental Psychology, and Anthropology.
Skills
Microsoft Word
Microsoft PowerPoint
Client communication
Front desk operations
Document preparation
Document Sorting
Office Organization
Case documentation
Client Interviewing
Intake screening
Resource referral
Community outreach
Confidential information handling
Policy Referrals
LEADERSHIP
I received the “Outstanding Junior” award during my time at Auburn University at Montgomery., I was also inducted into the Phi Alpha Honor Society for social work students during my time there., I also graduated with Cum Laude honors., Additionally, I was recognized as an intern at Montgomery County DHR for frequently assisting workers with their family visitations, which often involved direct contact with both parents and children.
Timeline
Financial Support Worker I
Montgomery County DHR
08.2025 - CurrentRead More
Front Desk Agent
John Knox Manor
06.2025 - 08.2025Read More
Intern
Foster Care | Montgomery County DHR
08.2024 - 12.2024Read More
Front Desk Agent
Home2Suites
12.2023 - 07.2024Read More
Auburn University at Montgomery
Bachelor of Social Work
Read More