Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rickey Williams

Brooklyn,NY

Summary

Seasoned project management professional with an extended record of excellence in complex environments. Demonstrated success leading ambitious business change and projects in both structured and unstructured settings; ensure consistent attainment of deadlines, budget goals, and quality expectations. Forge productive relations with customer's, department's and corporate levels. Managed integrated programs in various areas including asset management, data privacy, risk compliance and corporate governance. Confident leader and mentor who build's up top-caliber teams by fostering the utmost staff morale and excellence.

Overview

9
9
years of professional experience

Work History

Project Manager Specialist

Consolidated Edison Inc
New York, NY
10.2019 - Current
  • Managed project budget of $3,000,000.
  • Orchestrated solution for gas explosions in 4 cities in NYC with compliance to state laws to ensure city wide safety and success
  • Installed Gas Safety Devices to over 1 million customers in compliance to government laws
  • Coordination of installation schedules; management of staffing to ensure on time completion.
  • Monitored program operations and resolve issues that arose within team
  • Trained new employees within department and ensured they were up to date on New York regulation laws and internal policies
  • Serve as point-of-contact for customers/clients during each project.
  • Delivered services to customer locations within specific timeframes

Call Center Manager

Faneuil
Orlando, FL
09.2017 - 05.2019
  • Responsible for all aspects of service provision, policy and procedures
  • Managed daily operations of team of 9 employees and fostered positive working environment
  • Optimized call center productivity, achieved correct quality standards through data analysis
  • Determined and formulated policies, procedures, and business strategies to meet growth objectives of company
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.

Paralegal

Hogan and Hogan
Orlando, FL
10.2016 - 08.2017
  • Crafted reports based on attorney request for 40+ cases, developing legal motions, arguments and other case filing, achieving best outcome for 97% of clients
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Performed client intake procedures; opened client files, conducted interviews and processed legal fees while ensuring compliance to standards and policies
  • Guided 4+ attorney’s on cloud based document management and contract tracking systems, boosting efficiency by 24%
  • Enhanced corporate governance processes for 20+ employee firm, including record-keeping, presentations, resolutions, consents, minutes, and other materials.

Project Specialist

Consolidated Edison Inc
New York, NY
06.2013 - 08.2016
  • Developed new system/program for entire company
  • Maintained public personnel safety by 65% and cost controls throughout New York City
  • Spearheaded systemic change in organizational processes and technologies
  • Supported various safety projects and assisted C-level management
  • Responsible for scheduling, budgeting, and auditing
  • Used embargo request system, asset manager, central configuration, work manager, and arm web portal for report management.
  • Tracked ticket requests for emergency alarms and ensured customer satisfaction and environmental safety.
  • Acted as key member in new soft ware conversion project to track assets.
  • Trained analysts, executives, and managers on work management. systems, system usage, and troubleshooting in software conversion.
  • Verified full regulatory compliance consisting of city and state environmental, safety standard..
  • Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
  • Handled scheduling of subcontractors and staff to complete projects within required timeframes.

Education

Bachelor of Arts - Business

St Francis College
New York, NY
10.2025

High School Diploma -

Xaverian High School
New York, NY
05.2004

Skills

  • Workforce Training
  • Product Management
  • Budgeting and Forecasting
  • Software and Hardware Implementation
  • Compliance Reporting
  • Privacy and Confidentiality
  • Time Management
  • Customer Interaction
  • Legal Compliance
  • Regulatory and Compliance Understanding
  • Data Integrity
  • Corporate Governance
  • Regulatory Compliance
  • Technical Proficiency

Accomplishments

Generated and installed over 1 million Gas Safety Detector's in New York City.


Successfully inspected over 1 million customer's in New York City.

Timeline

Project Manager Specialist

Consolidated Edison Inc
10.2019 - Current

Call Center Manager

Faneuil
09.2017 - 05.2019

Paralegal

Hogan and Hogan
10.2016 - 08.2017

Project Specialist

Consolidated Edison Inc
06.2013 - 08.2016

Bachelor of Arts - Business

St Francis College

High School Diploma -

Xaverian High School

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Rickey Williams