- Crafting and DIY Projects
- Offering time and support to shelters for the homeless, women, and animals
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
Rickeya Robinson
Baltimore
Summary
Versatile professional with a diverse background in roles as a cashier, homemaker, and security personnel, along with twelve years of extensive experience in the trucking industry as a partner. Expertise in risk assessment, security protocol management, and incident response demonstrates a strong commitment to asset protection and safety. Passionate about transitioning into the management of group homes and assisted living facilities, leveraging skills in team collaboration and adaptability to meet evolving needs. Eager to apply a unique blend of operational experience and dedication to fostering supportive environments for individuals in need.
Overview
2027
2027
years of professional experience
Work History
Security Officer
Rite Aid
- Performed regular surveillance of key locations to enhance safety and security measures.
- Implemented and monitored entry and exit protocols for employees and visitors to maintain a safe environment.
- Documented and communicated observations of suspicious activities and persons to law enforcement to support investigations.
- Evaluated and documented suspicious activities while monitoring premises to identify potential criminal behavior and rule violations.
- Evaluated premises consistently to maintain compliance with safety guidelines and security protocols.
- Interacted with guests to create a welcoming ambiance while prioritizing safety protocols.
- Facilitated visitor satisfaction by promptly resolving inquiries and concerns related to facility safety and access control protocols.
- Monitored and controlled facility access by rigorously applying entry protocols and verifying visitor credentials.
- Implemented continuous risk assessment and threat analysis protocols to uphold a secure environment for all personnel and guests.
- Executed daily monitoring and performed thorough patrols to maintain security across buildings and work sites.
- Implemented systematic patrols and vigilant surveillance monitoring to ensure comprehensive security.
- Conducted thorough identification checks for all personnel entering and exiting facility to prevent unauthorized access.
- Executed identification checks to maintain safety protocols and control facility entry.
- Administered access control systems to maintain accurate records of employee badges, safeguarding restricted areas.
- Conducted thorough screenings of individuals to prevent unauthorized access to restricted areas.
- Conducted surveillance of CCTV cameras and alarm systems to maintain site security.
- Enforced security protocols to ensure safety and maintain a secure environment.
Head Cashier
Dollar Tree
Baltimore, MD
10.2023 - Current
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored staff on register procedures and customer service protocols.
- Managed cash drawer audits, maintaining compliance with company policies.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Maintained inventory levels of cash handling supplies, ensuring availability at all times.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
Security officer
Securitas
Baltimore, MD
12.2016 - 06.2017
- Monitored and authorized entrance and departure of employees and visitors daily.
- Assured the safety of residents by obtaining the ID'S of visitors and having them sign in and out.
- Assured the safety of residents by obtaining the identification of visitors.
Partner
Top Of The Self Trucking
Baltimore, MD
08.2003 - 12.2004
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transaction closings.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Observed all corporate rules and regulations, including safety procedures.
- Hiring Owner Operators and office personnel.
- Obtaining access to steamship lines through UIIA.
- Monitor compliance and on the road safety.
- Oversaw operational efficiency, optimizing logistics and transportation processes for timely deliveries.
- Developed strategic partnerships to enhance service offerings and improve customer satisfaction.
- Established key performance indicators to monitor operational success and drive continuous improvement initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Led negotiations with vendors, securing favorable terms that improved overall service delivery quality.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Implemented rigorous quality control measures, ensuring highest standards of service delivery.
- Oversaw development of cutting-edge products and services, keeping firm competitive in rapidly evolving industry.
- Enhanced client satisfaction, consistently delivering customized solutions that met unique business needs.
caring and loving
Home Maker
Baltimore, MD
05.2002 - 12.2002
- Cleaned kitchen and cooking utensils.
- Served meals. Advised and assisted family members in planning nutritious meals.
- Purchasing and preparing foods and utilizing commodities from surplus food programs.
- Assigned and scheduled housekeeping duties to children according to capabilities.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cashier
Macdonalds Corp
Baltimore, MD
11.2000 - 05.2001
- Managed point-of-sale transaction processing to ensure accurate cash and credit purchases and timely refunds.
- Ensured a tidy and efficient work environment to enhance productivity.
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
- Guided customers in menu item selection to enhance dining experience and satisfaction.
- Implemented systematic cleaning and organization protocols in dining and service areas to uphold high standards of hygiene and presentation.
- Managed financial transactions, ensuring accuracy and compliance with established protocols.
- Coordinated with team members to ensure efficient and timely fulfillment of customer orders.
- Monitored cash transactions and reconciled drawer balances at the end of each shift.
- Facilitated positive customer experiences by promptly responding to needs and concerns.
- Provided personalized assistance to customers in identifying and fulfilling their requirements.
- Executed efficient and accurate cash transactions to support customer service excellence.
- Oversaw cash register activities, delivering accurate handling of cash, check, and credit card payments.
- Adjusted work hours and accepted extra shifts to support operational demands.
- Fostered customer connections to enhance loyalty and encourage repeat transactions.
- Executed merchandise restocking and organization in front lanes to maintain optimal product availability.
- Addressed customer inquiries regarding returns and refunds, ensuring efficient resolution of transaction-related issues.
- Conducted thorough counts of cash drawers at the beginning and conclusion of shifts to uphold accuracy standards.
- Resolved customer inquiries and provided exemplary service, contributing to high levels of shopper satisfaction.
- Managed resolution of customer complaints to foster loyalty and strengthen relationships.
- Executed secure transactions across multiple payment methods, focusing on reducing discrepancies and safeguarding against financial losses.
- Maintained exceptional cleanliness throughout the facility to support operational excellence and customer satisfaction.
- Coordinated team efforts to achieve sales objectives while ensuring a well-organized and fully stocked store environment.
- Adapted swiftly to newly implemented POS technologies to enhance operational efficiency and user experience.
- Analyzed and refined checkout procedures to achieve faster service delivery and reduce customer waiting periods.
- Provided essential support to multiple departments as needed, enhancing operational efficiency and teamwork.
- Executed transaction processing with a focus on adherence to company policies and procedures to maintain operational integrity.
- Achieved exceptional productivity levels through diligent focus on detail and systematic organization in fast-paced environments.
- Developed and implemented promotional strategies and incentive programs aimed at enhancing overall sales performance.
- Implemented effective inventory strategies to maintain optimal stock levels and reduce excess.
- Facilitated team efficiency by implementing best practices in cash handling and enhancing customer interaction strategies.
- Achieved faster checkout times through process optimization, improving customer satisfaction. Successfully trained new staff on POS systems, contributing to seamless operations.
- Maintained a clean and safe shopping environment by performing routine sanitation of checkout area.
- Enhanced operational efficiency by streamlining checkout procedures to improve customer experience.
- Ensured accuracy in transactions by meticulously following established procedures to enhance operational efficiency.
- Facilitated effective inventory management strategies to minimize stock discrepancies and improve operational efficiency.
- Implemented systematic organization of checkout space to maximize efficiency and reduce wait times.
- Oversaw customer interactions to enhance shopping experiences through effective product information delivery and location guidance.
- Executed prompt and comprehensive cleaning of checkout area, contributing to a welcoming shopping environment.
- Ensured precise financial transaction processing to maintain integrity of cash management.
- Enhanced customer satisfaction through efficient management of purchase and return transactions.
- Initiated positive customer interactions by warmly welcoming shoppers as they entered the store.
- Implemented strategies to inform customers about promotions, resulting in increased sales of promotional items.
- Managed customer interactions to ensure timely and effective resolution of issues and inquiries.
- Administered cash drawer management to maintain financial accuracy and accountability.
- Managed cash card and check transactions, ensuring accurate completion of customer purchases.
- Executed transaction processing at cash register to enhance customer service and operational efficiency.
- Oversaw cash management operations, meticulously checking bills for authenticity to safeguard against fraudulent activities.
- Managed order entry, payment processing, and receipt generation through POS system to ensure accurate transactions.
- Mastered duties for various roles and ensured continuity by providing backup during pivotal times.
- Partnered with floor staff and managers to enhance customer service and satisfaction.
- Managed customer inquiries and spill assistance requests, ensuring swift and effective resolution.
- Analyzed cash drawer transactions at shift start and end, addressing discrepancies to maintain financial integrity.
- Performed comprehensive inventory assessments to ensure accurate stock levels and maintain data integrity in computer system.
- Facilitated customer engagement through strategic promotion of ongoing deals and maintained well-stocked lanes.
- Achieved high customer satisfaction by streamlining purchase processes. Enhanced shopping experience through effective item location assistance. Increased customer loyalty by driving enrollment in reward programs.
Education
PC Specialist - Computer And Information Systems
America Career Institute
Baltimore, MD01-2011
High School Diploma -
Lake Clifton High School
Baltimore, MD01-2001
Skills
- Financial planning
- Data interpretation
- Project execution
- Data organization
- Strong written communication skills
- Efficiently structured
- Food assembly skills
- Effective communication skills
- Technical report writing
- Incident documentation
- Risk assessment expertise
- CCTV monitoring
- Meticulous attention to detail
- Surveillance monitoring
- Exceptional customer support
- Monitoring systems
- User access management
- Surveillance operations
- Relationship management
Interests
Timeline
Head Cashier
Dollar Tree
10.2023 - Current
Security officer
Securitas
12.2016 - 06.2017
Partner
Top Of The Self Trucking
08.2003 - 12.2004
caring and loving
Home Maker
05.2002 - 12.2002
Cashier
Macdonalds Corp
11.2000 - 05.2001
Security Officer
Rite Aid
PC Specialist - Computer And Information Systems
America Career Institute
High School Diploma -
Lake Clifton High School