Ricki Clifton
Coral Springs,FL
Summary
Creative, Organized and flexible. Able to adapt to changing priorities, maintain a positive attitude and strong work ethic. Capable of strategizing and prioritizing effectively to accomplish multiple tasks and stay calm under pressure. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
General Manager
World Of Beer
Fayetteville, NC
01.2023 - Current
- Led operational strategies to enhance customer satisfaction and streamline service processes.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed training programs for staff, improving team performance and service excellence.
- Directed marketing initiatives to increase brand awareness and drive foot traffic to locations.
- Analyzed financial reports to identify trends and inform strategic decision-making efforts.
- Oversaw compliance with health regulations, maintaining a safe environment for customers and employees.
- Collaborated with cross-functional teams to execute promotional events, boosting sales and engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
World of Beer
Coconut Creek, FL
01.2022 - 01.2023
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Developed training materials for staff, improving onboarding efficiency and knowledge retention.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Implemented promotional strategies to increase sales during peak hours, driving revenue growth.
Server/Shift Leader
World Of Beer
Coconut Creek, FL
06.2021 - 01.2022
- Supervised daily operations, ensuring exceptional service delivery and customer satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements to enhance workflow efficiency and reduce service times.
- Managed inventory control, optimizing stock levels to minimize waste and improve profitability.
Server/Bartender
Sushi Hana
Pooler, GA
01.2018 - 06.2021
- Trained new staff on menu items and customer service best practices.
- Provided exceptional dining experiences through attentive and personalized service.
- Managed multiple tables efficiently while maintaining high-quality service standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
Sales Associate
Columbia Sportwear
Pooler, GA
10.2016 - 06.2020
- Record sales prices, total purchases and process payments
- Maintain knowledge of current promotions and policies
- Recommend merchandise based on customer needs
- Operate a cash register to process cash, check and credit card transactions
- Replenish floor stock and process shipments to ensure product availability for customers
Server
Mellow Mushroom
Pooler, GA
10.2016 - 01.2018
- Assist host with seating as needed
- Serve food to facility residents, employees, or guests
- Accept payment from guests and made change as necessary
- Assist co-workers
- Clean and maintain the beverage area, display cases, equipment, and order transaction area
To-Go Specialist
Olive Garden
Pooler, GA
03.2015 - 09.2016
- Assisted co-workers
- Accepted payment from guests and made change as necessary
- Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
- Examined trays to ensure that they contained required items
- Greeted guests in the restaurant or car side, took and rang up orders, handled payment and thanked guests
- Increased To-Go accuracy from 79% to 93%
Education
High School Diploma - Healthcare Science
Effingham County High School
Springfield, GA01-2014
Skills
- Willingness to learn
- Adaptable
- Organizational Skills
- Professionalism
- Reliable
- Loyalty
- Leadership Skills
- Honesty and Integrity
- Team player
- Problem resolution
- Leadership and team building
- Operations management
- Time management
- Efficient multi-tasker
- Effective leader
Certification
- Manager ServSafe Certified
- Cicerone Beer Server Certified
Timeline
General Manager
World Of Beer
01.2023 - Current
Assistant Manager
World of Beer
01.2022 - 01.2023
Server/Shift Leader
World Of Beer
06.2021 - 01.2022
Server/Bartender
Sushi Hana
01.2018 - 06.2021
Sales Associate
Columbia Sportwear
10.2016 - 06.2020
Server
Mellow Mushroom
10.2016 - 01.2018
To-Go Specialist
Olive Garden
03.2015 - 09.2016
High School Diploma - Healthcare Science
Effingham County High School