Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Rickia Petty

Fort Pierce,FL

Summary

Dynamic and adaptable professional with a strong background in human resources, customer support, and community engagement. Experienced in leadership, talent acquisition, and employee development, with a proven track record of enhancing client relations and operational efficiency. Possesses exceptional organizational and communication skills, enabling effective team leadership and conflict resolution, while maintaining a strong focus on customer satisfaction and community impact.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Counselor and Case Manager

Organization Name
Fort Pierce, FL
05.2024 - Current

Counsel youth and families at risk, concentrating on decision-making skills.

Established collaborative connections with community entities to enhance network support.

Facilitate activities designed to promote unity and support within the community.

Coordinate intake procedures with a focus on accuracy for both adult and child clients.

- Lead recorded sessions with youth and families, offering guidance and support tailored to their unique needs.

- Maintain compliance by documenting detailed records and adhering to established protocols.


  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Owner and Operator

Petty Essentials
Fort Pierce, FL
06.2022 - Current
  • Established and directed a company specializing in Notarization, Translation, and Document preparation.
  • Implemented innovative business strategies resulting in increased revenue.
  • Facilitated onboarding processes while managing team performance for exceptional service delivery.
  • Managed financial plans and monitored budgets to maintain profitability.
  • Resolved customer queries with effective leadership.

Education Intern

Palm Terrace Elementary School
Daytona Beach, FL
09.2023 - 05.2024
  • Facilitated discussion groups among students about topics related to their coursework or current events
  • Collaborated with teachers on classroom management techniques that positively impacted the classroom environment
  • Monitored teaching environments to evaluate instructional quality and engagement.
  • Implemented behavior modification strategies for disruptive students while maintaining discipline
  • Sustained and managed a tidy, hazard-free educational setting.
  • Served as a mentor and role model by demonstrating appropriate behavior
  • Encouraged student participation and challenged critical thinking
  • Scored projects and assessments to measure student progress.
  • Participated in regular professional development workshops to stay current on best practices in education and enhance teaching skills.

Legal Assistant

The Ticket Clinic
Palm Beach County, FL
05.2022 - 08.2022
  • Answered phones and provided customer service to clients regarding their inquiries
  • Handled sensitive data with utmost care and confidentiality.
  • Developed and maintained positive relationships with clients and legal staff
  • Kept case management databases up-to-date with detailed notes and reports.
  • Monitored filing deadlines and ensured timely responses from opposing parties

Child Development Specialist

Bridges of Boynton Beach
Boynton Beach, FL
06.2020 - 07.2022
  • Evaluated and monitored children’s physical and mental development, including motor, cognitive, and language skills
  • Ensured timely completion of assessments by parents and guardians
  • Assisted with documenting early childhood development
  • Encouraged parental involvement in education through workshops and seminars
  • Maintained open communication with families regarding children’s well-being and development
  • Developed age-appropriate activities to foster creativity and learning

Caregiver Support Advocate

One Life to Live Foundation
West Palm Beach, FL
08.2021 - 05.2022
  • Supported, encouraged, and educated Women Veterans, Spouses, and Caregivers of Wounded Veterans by providing resources and respite
  • Contacted caregivers to remind them of monthly support meetings
  • Assisted with planning and coordinating the annual caregiver retreat
  • Created and assigned activities for caregivers during events

Education

Bachelor - Sociology

Bethune-Cookman University
05.2024

Education Intern -

Palm Terrace Elementary School
Daytona Beach, FL
05.2024

Skills

  • Community outreach
  • Classroom management
  • Behavior modification
  • Empowerment strategies
  • Conflict resolution
  • Data confidentiality
  • HIPAA
  • Self-care strategies
  • Building rapport
  • Motivational interviewing
  • Solution-focused counseling

Certification

  • CPR/AED
  • Public Notary
  • Microsoft Office Suite and Google Suite Certified
  • BLS Healthcare certified

Skills

Skills and Trainings

1. Safety and Health Training

- Safety protocols

- Child abuse prevention

- Self-harm prevention

- Universal precautions

- Mental health and substance abuse awareness

- Adverse childhood experiences

- HIPAA privacy compliance

- CPR and First Aid certification

- Suicide awareness and prevention

2. Human Resources and Development

- Talent acquisition and interviewing

- Onboarding and employee development

- Leadership and conflict resolution

- Strategic planning and time management

3. Customer Service and Community Engagement

- Customer service excellence

- Issue resolution

- Community outreach and collaboration

4. Communication Skills

- Verbal and written communication

- Documentation and compliance

- Recordkeeping

5. Technical Skills

- Financial management and budgeting

- Event planning and coordination

- Proficient in Microsoft PowerPoint, Excel, and Word

- Google Suite knowledge

- Data entry

- Trello for project management

- Slack for communication

- Zoom for remote collaboration

6. Ethics and Compliance

- Ethics basics

- Conducting screenings

Timeline

Counselor and Case Manager

Organization Name
05.2024 - Current

Education Intern

Palm Terrace Elementary School
09.2023 - 05.2024

Owner and Operator

Petty Essentials
06.2022 - Current

Legal Assistant

The Ticket Clinic
05.2022 - 08.2022

Caregiver Support Advocate

One Life to Live Foundation
08.2021 - 05.2022

Child Development Specialist

Bridges of Boynton Beach
06.2020 - 07.2022

Education Intern -

Palm Terrace Elementary School

Bachelor - Sociology

Bethune-Cookman University
Rickia Petty