
Dynamic and adaptable professional with a strong background in human resources, customer support, and community engagement. Experienced in leadership, talent acquisition, and employee development, with a proven track record of enhancing client relations and operational efficiency. Possesses exceptional organizational and communication skills, enabling effective team leadership and conflict resolution, while maintaining a strong focus on customer satisfaction and community impact.
Counsel youth and families at risk, concentrating on decision-making skills.
Established collaborative connections with community entities to enhance network support.
Facilitate activities designed to promote unity and support within the community.
Coordinate intake procedures with a focus on accuracy for both adult and child clients.
- Lead recorded sessions with youth and families, offering guidance and support tailored to their unique needs.
- Maintain compliance by documenting detailed records and adhering to established protocols.
Skills and Trainings
1. Safety and Health Training
- Safety protocols
- Child abuse prevention
- Self-harm prevention
- Universal precautions
- Mental health and substance abuse awareness
- Adverse childhood experiences
- HIPAA privacy compliance
- CPR and First Aid certification
- Suicide awareness and prevention
2. Human Resources and Development
- Talent acquisition and interviewing
- Onboarding and employee development
- Leadership and conflict resolution
- Strategic planning and time management
3. Customer Service and Community Engagement
- Customer service excellence
- Issue resolution
- Community outreach and collaboration
4. Communication Skills
- Verbal and written communication
- Documentation and compliance
- Recordkeeping
5. Technical Skills
- Financial management and budgeting
- Event planning and coordination
- Proficient in Microsoft PowerPoint, Excel, and Word
- Google Suite knowledge
- Data entry
- Trello for project management
- Slack for communication
- Zoom for remote collaboration
6. Ethics and Compliance
- Ethics basics
- Conducting screenings