Rickia Vaught
Summary
Versatile customer service rep able to take on numerous duties maintain a consistent superior customer orientation. I take pride in my ability to stay organized and multi-task under pressure
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Appointment Center
LLH Solutions /Kaiser Permanente
02.2022 - 11.2023
- High level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Medimpac
06.2021 - 01.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Operations Specialist
Door Dash
01.2020 - 12.2020
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
No Degree - Dental Assistant
Concorde College
San Diego, CA08.2008
Skills
- Well -spoken communication With customers coworkers, and supervisors
- Flexible willing to pitch in where needed
- Customer service oriented
- Fast and efficient
- Friendly and approachable
Timeline
Customer Service Representative/Appointment Center
LLH Solutions /Kaiser Permanente
02.2022 - 11.2023
Customer Service Representative
Medimpac
06.2021 - 01.2022
Operations Specialist
Door Dash
01.2020 - 12.2020
No Degree - Dental Assistant
Concorde College
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