Rickie Holley

Submit prior authorizations and appeals

Assist patients with PAP/Grants and co-pay cards

Communicate with patients, insurance companies, providers, and staff

Refill medications under collaborative practice agreement

Onboard and train new staff

Implement clinic expansion and create work flow changes

Conduct benefits investigation, Medicare B billing, coordinate medication delivery.

Entered and managed prescription data accurately in pharmacy software

Counted, labeled and dispensed medications

Maintained inventory, cycle counts, and prevented stock shortages

Maintained ScriptPro

Compounded medications

Received new prescriptions from patients.

Typed, counted, labeled and bagged prescriptions

Managed inventory

Operated cash register, cash, checks, credit cards

Managed daily store operations, ensuring compliance with policies and procedures

Resolved customer inquiries and complaints

Created store promotion displays

Coordinated scheduling, inventory management, and staff training