Music of all types
Rickie Ann Gomez-Brown
Retail Sales And Management
Commerce City,CO
Summary
Goal-oriented Customer Service Professional with 20 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals and service expectations. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
20
20
years of professional experience
Work History
Shift Leader
Skyport Hospiltality
Denver, CO
06.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Drove profitability of business by ensuring that labor costs were 25% or less of total daily sales.
Sales Associate
Macy's
Cherry Creek, CO
11.2021 - 06.2022
- Working 40+ hours weekly.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Increased fulfillment completion percentage to 90%
Food and Beverage Team Leader
Target
Westminster, CO
07.2004 - 10.2021
- Worked 40 hours per week.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Increased Produce Department sales by 10.3% in 2021 by determining sales trends and ordering to customer demand.
- Decreased B-Markdown percentage by 50% by focusing on order accuracy and pro-actively addressing overstock.
Restaurant Manager
Skyport Hospitality
Denver, Colorado
04.2023 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Electronics Technology
Westwood College - Denver North
Denver, CO 07.2000 - 05.1996
High School Diploma -
Skyview High School
Thornton, CO 05.1996 - 05.1996
Skills
Service standard compliance
Interests
Timeline
Restaurant Manager
Skyport Hospitality
04.2023 - Current
Shift Leader
Skyport Hospiltality
06.2022 - 04.2023
Sales Associate
Macy's
11.2021 - 06.2022
Food and Beverage Team Leader
Target
07.2004 - 10.2021
Bachelor of Science - Electronics Technology
Westwood College - Denver North
07.2000 - 05.1996
High School Diploma -
Skyview High School
05.1996 - 05.1996
Similar Profiles
Pascual LermaPascual Lerma
Server at Skyport Hospitality Elway’s SteakhouseServer at Skyport Hospitality Elway’s Steakhouse
Sandra RodriguezSandra Rodriguez
Expo / Food Runner at Skyport Hospitality Elways Steak HouseExpo / Food Runner at Skyport Hospitality Elways Steak House
Mechele J SmithMechele J Smith
Assistant Aviation Security Officer at Bermuda Skyport Corporation LimitedAssistant Aviation Security Officer at Bermuda Skyport Corporation Limited
NANCY LUNANANCY LUNA
Enrollment Specialist at Denver HealthEnrollment Specialist at Denver Health
Dennis FolsomDennis Folsom
Boiler Operator / Repairer at Colorado School of MinesBoiler Operator / Repairer at Colorado School of Mines