Jennifer Turner
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices.
Animal care: Experience working with animals, empathy, and patience
.Cleaning: Cleaning and sanitizing cages, yards, and other animal living spaces.Record keeping: Recording and reporting observations about animal health and behaviorCustomer service: Interacting with pet owners and answering their questions
Overview
24
24
years of professional experience
Work History
Server Shift Leader
Singletons Seafood Shack
Jacksonville Beach, FL
06.2016 - Current
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
- Prepared specialty desserts for customers for special occasions.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
CSR
Alpine Access
Denver, CO
02.2007 - 06.2016
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Maintained up-to-date knowledge of product and service changes.
- Surpassed sales goals through implementation of effective marketing strategies.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CSR, Sales
Wachovia Bank
Jacksonville , FL
01.2004 - 02.2007
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Kennel Attendant
Macabre Animal Hospital
Winter Park Fl
08.2000 - 12.2004
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Education
University High School
06.1993
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Multi-line phone talent
- Strategic sales knowledge
- Professional telephone demeanor
- POS systems expert
- Retail store support
- Creative problem solving
- Service standard compliance
- Compliance, banking laws and regulations
- Consumer banking specialist
- Flexible and Adaptable
- Critical Thinking
- Decision Making
Timeline
Server Shift Leader
Singletons Seafood Shack
06.2016 - Current
CSR
Alpine Access
02.2007 - 06.2016
CSR, Sales
Wachovia Bank
01.2004 - 02.2007
Kennel Attendant
Macabre Animal Hospital
08.2000 - 12.2004
University High School