Rickiyah McGrady
Los Angeles,CA
Summary
Polished, service-driven hospitality professional with a strong foundation in relationship building, high-touch client service, and persuasive communication. Known for creating exceptional guest experiences, anticipating needs, and driving repeat business through warmth, professionalism, and precision.
Overview
8
8
years of professional experience
Work History
Senior Admissions Counselor & Recruiter
Cal Poly Humboldt
06.2021 - 08.2025
- Delivered high-touch, relationship-based service to students and families navigating high-stakes decisions.
- Consistently exceeded engagement and conversion goals through personalized communication and trust-building.
- Presented confidently to groups ranging from intimate meetings to audiences of 500+, adapting tone and messaging seamlessly.
- Known for composure, professionalism, and emotional intelligence in sensitive, high-pressure interactions.
- Maintained deep product knowledge and tailored messaging to align with individual client needs and values.
Bartender / Server
Cambria Hotel
Rohnert Park, California
07.2020 - 12.2020
- Delivered polished, attentive service in a hotel dining environment serving diverse, high-expectation guests.
- Increased beverage and check averages through thoughtful drink recommendations and food pairings.
- Maintained strict sanitation and food safety standards in compliance with hospitality regulations.
- Collaborated closely with kitchen and bar staff to ensure seamless timing and guest satisfaction.
- Managed multiple tables and bar guests simultaneously while maintaining calm, professional demeanor.
Bartender / Server
RP Wings
10.2017 - 03.2020
- Provided consistent, personable service in a high-volume environment, prioritizing guest experience during peak hours.
- Built rapport quickly with guests, learning preferences and tailoring recommendations accordingly.
- Balanced efficiency and warmth while multitasking across sections and bar service.
- Represented the restaurant at special events, helping attract new clientele and repeat business.
Education
Bachelor of Arts - Psychology
Sonoma State University
Skills
- Guest Anticipation and Needs Assessment
- Serving Timing and Pacing
- Relationship-Driven Service
- Suggestive Selling
- Active Listening
- Emotional Intelligence
- Team Oriented Service Flow
- Attention to Detail
Timeline
Senior Admissions Counselor & Recruiter
Cal Poly Humboldt
06.2021 - 08.2025
Bartender / Server
Cambria Hotel
07.2020 - 12.2020
Bartender / Server
RP Wings
10.2017 - 03.2020
Bachelor of Arts - Psychology
Sonoma State University