Ricknesha Jones
Jonesboro,US
Summary
Dynamic agent with a proven track record at Delta, adept in communication and customer service. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and leadership skills. Achieved significant improvements in team performance and customer loyalty through effective training and a positive attitude.
Overview
9
9
years of professional experience
Work History
Cabin Experience Agent
Delta
10.2023 - Current
- Cabin Experience Agent ensure that all aircraft interiors meet the Delta cleanliness expectations for each flight.
- Agents safely drive and operate ground equipment such as cargo vans,trucks,and high-lift trucks.
- Restocking supplies on the aircraft.
- Searching the interior of the aircraft.
- Greeting customers on pre-boarding domestic flights when its a quick turn.
Shift Leader
Walgreens
06.2023 - 10.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Manager
Family Dollar
06.2015 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Rotated merchandise and displays to feature new products and promotions.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05.2013
Skills
- Communication
- Customer service
- Stress management
- Leadership
- Active listening
- Positive Attitude
- Accountability
- Critical Thinking
- Flexible Schedule
- Teamwork
- Problem-solving abilities
- Consistency
Timeline
Cabin Experience Agent
Delta
10.2023 - Current
Shift Leader
Walgreens
06.2023 - 10.2023
Store Manager
Family Dollar
06.2015 - 05.2023
High School Diploma -
South Terrebonne High School
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