Quintory Braswell
Jonesboro,Georgia
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Cabin Service Agent/Customer Service
Delta Airlines Global Services
Atlanta, Georgia
06.2021 - Current
- Customer Service/ Passenger Assistance in need of service from check in to airplane, manage over 20 people through out the shift
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Business Owner
Q’s Quality LLC
Jonesboro, Georgia
06.2020 - Current
- Managed daily financial operations, including budgeting, forecasting, and expense tracking.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations, ensuring efficient workflow and resource allocation.
- Established strong vendor relationships to ensure timely delivery of quality materials and services.
- Conducted market research to identify trends, optimize offerings, and drive business growth initiatives.
Teacher/ ESE Language Arts
Henry County Schools Systems
McDonough, Georgia
08.2022 - 04.2023
- Classroom Management of 130 Students per day.
- Developed and implemented engaging lesson plans aligned with curriculum standards
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities.
- Analyzed student performance data to identify areas for improvement and adapt teaching strategies accordingly.
- Established a positive classroom environment, fostering respect and collaboration among students.
Maintenance Technician
Elite Property Management
Atlanta, Georgia
10.2021 - 03.2022
- Conducted routine inspections and preventative maintenance on HVAC, plumbing, and electrical systems.
- Diagnosed mechanical issues and performed repairs to minimize downtime and ensure operational efficiency.
- Implemented inventory management strategies for tools and parts, improving ordering processes and reducing waste.
- Developed detailed maintenance logs and reports for tracking workflow efficiency and compliance auditing.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Collaborated with 8 team members to execute emergency repairs, enhancing response times and service reliability.
Instructional Support Staff/Defensive Backs Coach
Atlanta Public School System (APS)
Atlanta, Georgia
08.2017 - 10.2021
- Coached 75 per season athletes to help them gain discipline and enhance their ball playing skills.
- Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
- Coached Free Safeties, Strong Safeties and Cornerback
- Huddle Certified
- Developed code of conduct for team, promoting discipline and respect both on and off field.
- Assistant Junior Varsity Coach
- Implemented extra training to enhance the player’s skill development
- Established partnerships with local organizations to support resource availability for students and families.
- Also Assistant Basketball and Soccer Coach
Education
Bachelor of Science - Health and Human Performance
Albany State University
Albany, Georgia05-2015
Bachelor of Science - General Education Courses-transferred
Faulkner University
Montgomery, Alabama04-2012
Skills
- Customer relations
- Customer service
- Team Player
- Creative verbal and written skills
- Driven and determined
- Superior Multi-Tasking skills
- Efficient Time Management skills
- Excellent organizational skills
- Attention to detail
Timeline
Teacher/ ESE Language Arts
Henry County Schools Systems
08.2022 - 04.2023
Maintenance Technician
Elite Property Management
10.2021 - 03.2022
Cabin Service Agent/Customer Service
Delta Airlines Global Services
06.2021 - Current
Business Owner
Q’s Quality LLC
06.2020 - Current
Instructional Support Staff/Defensive Backs Coach
Atlanta Public School System (APS)
08.2017 - 10.2021
Bachelor of Science - Health and Human Performance
Albany State University
Bachelor of Science - General Education Courses-transferred
Faulkner University