Ricky Bradford Jr

• Coordinate alternative transportation options for customers when necessary, such as taxis or rental cars.
• Establish strong relationships with local service providers to ensure prompt response times during emergencies.
• Collaborate with team members to continuously improve processes and procedures within the department.
• Consistently meet or exceed performance benchmarks related to call handling time and customer satisfaction scores.
• Enhance customer satisfaction by providing timely and efficient roadside assistance services.
• Promote a positive company image by maintaining professionalism and demonstrating excellent customer service skills in all interactions.
• Assist motorists with various vehicle issues such as flat tires, dead batteries (jump starts), gas, and lockouts, helping them get back on the road quickly.
• Update internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
• Utilize GPS technology to accurately locate stranded motorists for faster response times.
• Serve as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
• Streamline communication between drivers, dispatchers, and service providers for improved efficiency.
• Reduce wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
• Demonstrate empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
• Provide thorough training to new agents on company policies, procedures, and best practices in roadside assistance operations.
• Handle challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigate and resolve customer inquiries and complaints quickly.
• Respond to customer requests, offering excellent support and tailored recommendations to address needs.
• Deliver prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintain up-to-date knowledge of product and service changes.
• Follow up with customers about resolved issues to maintain high standards of customer service.
• Cross-train and provided backup support for organizational leadership.
• Train staff on operating procedures and company services.

Independent Medical Courier

Pick-up and delivery of medical documents, lab specimens, medications, test results, medical supplies, and other records. Coordinate daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Operated motor vehicles in a safe and efficient manner. Meet and surpass productivity targets and quality standards.

• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Communicate effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.

Obtain signatures needed to complete and process all paperwork in a timely manner. Report any errors found on delivery documents to dispatch. Perform inside delivery for customers. Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios. Deliver customer orders, specimens, small freight, medical equipment, and meds to the hospitals within established time frames.

• Consult with customers to assess needs and propose optimal solutions.
• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborate closely with clients to better understand entire project scope.
• Consult with customers to assess needs and propose optimal solutions.
• Introduce new methods, practices, and systems to reduce turnaround time.
• Collaborate closely with clients to better understand entire project scope.
• Train new team members to apply best coding best practices and proper use of development tools.
• Analyze user feedback to gather input and identify areas required for improvement.
• Develop and maintained user documentation to establish product understanding.
• Adapt quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
• Maintain detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
• Track delivery status and update customers for expected delivery time.
• Maximize processes by managing delivery schedules and prioritizing based on urgency.
• Process payments and handled cash transactions to secure proper compensation.
• Handle receipt, storage, identification and delivery of products for clients.
• Communicate route progress, noting traffic and construction issues to avoid delays for critical deliveries.
• Escalate issues to supervisor for immediate remediation.
• Conduct daily vehicle inspections and reported maintenance issues for immediate remediation.
• Manage delivery route for optimal use of time and fuel.
• Obtain signatures for delivery documents and packages.
• Deliver packages to customer doorsteps and business offices.
• Greet recipients, deliver packages, and parcels and acquired proper signatures for all deliveries.
• Load and unload packages onto delivery vehicles for proper storage and handling.
• Communicated with dispatch and customers for accurate delivery information.
• Utilize GPS technology to navigate delivery routes and avoid traffic congestion.
• Establish lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
• Enhanced team coordination by effectively communicating with healthcare staff about delivery schedules.
• Contribute to environmental sustainability by optimizing route planning for fuel efficiency.
• Increase efficiency in delivery routes, streamlining operations and minimizing transport times.
• Improve patient outcomes by providing rapid transportation of critical lab specimens.
• Assist in training new couriers, sharing best practices for safe and efficient deliveries.
• Follow safety procedures and regulations to protect packages and vehicles.
• Support patient confidentiality by complying with HIPAA regulations during all deliveries.
• Foster positive image of company through professional and courteous interactions.
• Ensure timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
• Reduce risk of specimen contamination, meticulously following handling guidelines.
• Minimize delivery errors, carefully verifying recipient information and delivery contents.
• Optimize delivery schedules for maximum reliability, fostering trust with healthcare partners.
• Conduct routine vehicle maintenance checks to ensure safety and reliability of transport.
• Strengthen relationships with healthcare providers, understanding and meeting their specific delivery needs.
• Tailor delivery approaches to accommodate sensitive or urgent medical shipments.
• Increase accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
• Facilitates urgent deliveries during critical situations, contributing to timely patient diagnostics.
• Properly document all specimens received using [Software].
• Collaborate with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
• Support team members during high-volume periods or absences by covering additional routes when necessary.
• Develop strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.

Oversee routine maintenance of vehicles, such as cleaning, lubricating, recharging batteries and fueling. Set appointments for mechanical issues. Set appointments for client pick up and drop off. Retain valid proof of insurance and registration in truck at all times. Deliver customer orders to homes and places of business within established time frames. Pick up and deliver luggage, groceries, and clients in a sprinter van or other vehicles using knowledge of roads, highways and interstates. Established long-term customer relationships through prompt and courteous service. Obtain signatures needed to complete and process all paperwork in a timely manner. Load and unload merchandise and clients at stores and customers locations.

Verify loads against shipping papers.

• Manage day-to-day operations of consulting business, which required such tasks as payroll, driver routes, dispatch, and customer service.
• Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborate closely with clients to better understand entire project scope.
• Consult with customers to assess needs and propose optimal solutions.
• Introduce new methods, practices, and systems to reduce turnaround time.

Check load accuracy and stability before each trip.

Diagnosed equipment breakdowns and addressed quality issues.

Tested machinery, equipment and parts to identify any defects.

Disassembled broken and defective equipment to facilitate repair.

Reassembled equipment after completed repairs.

Scheduled preventive maintenance for printers.

Transported goods from racks, shelves and vehicles.

Worked at a rapid pace to meet tight deadlines. Maintained prompt and well cooked food.

• Accomplished multiple tasks within established timeframes.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee evaluations, and contract details.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Collaborated with cross-functional teams to develop innovative solutions.
• Formulated policies and procedures to streamline operations.
• Analyzed market trends and competitor activities to create competitive advantages.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Developed and implemented strategies to increase sales and profitability.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reported issues to higher management with great detail.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Interacted well with customers to build connections and nurture relationships.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.