Ricky Brown
League City,TX
Summary
Proven Shop Manager and Mechanic with a track record of enhancing productivity and customer satisfaction at Gear Jammin Classics. Expert in employee management and customer service, with specialized skills in EFI System Installs and Dakota Digital Dash Installs. Achieved significant efficiency improvements and maintained high safety and cleanliness standards.
Overview
6
6
years of professional experience
Work History
Shop Manager
Gear Jammin Classics
Alvin, TX
06.2022 - 06.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained a clean, safe, and inviting shop environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Maintained Parts Orders For All Customer Vehicles
- Assisted in shop as needed to assure customer projects were completed in a timely manner
- Opened and Closed Shop Daily
Mechanic
Ellis Automotive
Pearland, TX
01.2018 - 06.2022
- Inspected and tested vehicles t to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
High School Diploma -
Alvin High School
Alvin, TX05.2003
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Vintage Air Installs
- American Auto Wire Installs
- 4 Link Suspension Installs
- EFI System Installs
- Dakota Digital Dash Installs
Timeline
Shop Manager
Gear Jammin Classics
06.2022 - 06.2024
Mechanic
Ellis Automotive
01.2018 - 06.2022
High School Diploma -
Alvin High School