Ricky Brown
Jackson,MS
Summary
Result-driven hotel manager with over 20 years of experience known for unparalleled productivity and efficiency in task completion. Possess strong leadership, strategic planning, and crisis management skills vital for navigating complex projects. Excel in communication, teamwork, and problem-solving, ensuring seamless collaboration and innovative solutions to challenges.
Overview
22
22
years of professional experience
Work History
Task Force Manager
Extended Stay America
Jackson, Mississippi
03.2025 - Current
- Coordinated team efforts to enhance guest satisfaction and service quality.
- Managed daily operations to ensure smooth hotel functionality and guest experience.
- Developed training materials for staff onboarding and operational procedures.
- Collaborated with departments to streamline communication and workflow processes.
- Analyzed feedback to identify areas for improvement in guest services.
- Collaborated with other departments to ensure successful execution of all tasks.
- Performed quality assurance checks on deliverables produced by the team.
- Facilitated communication between upper management and the task force team regarding project status.
Multi-Unit Manager
Extended Stay America
Jackson, Mississippi
01.2022 - 03.2025
- Managed daily operations across multiple hotel locations.
- Trained and supervised staff to maintain service standards.
- Implemented cost-control measures to enhance operational efficiency.
- Coordinated maintenance and repairs for property upkeep.
- Ensured compliance with health and safety regulations consistently.
- Conducted regular inspections to assess facility conditions.
- Developed staff schedules to optimize workforce productivity.
- Directed the recruitment process for new hires across multiple locations; conducted interviews and background checks.
- Enhanced guest satisfaction by resolving issues promptly.
- Reviewed monthly financial statements from each unit; tracked spending trends over time to identify potential cost savings opportunities.
- Collaborated with regional managers to ensure compliance with company policies and procedures in all units.
- Developed and implemented strategies to improve financial performance, customer service, and operational efficiencies across multiple locations.
General Manager
Extended Stay America
Ridgeland, Mississippi
11.2011 - 01.2022
- Managed daily operations to ensure efficient hotel functioning.
- Oversaw staff training and development programs for team effectiveness.
- Implemented customer service strategies to enhance guest satisfaction.
- Coordinated budgeting and financial planning for operational expenses.
- Developed marketing initiatives to promote hotel services and amenities.
- Monitored compliance with health and safety regulations across the property.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Facilitated communication between departments to streamline operations.
- Evaluated vendor performance to maintain quality service standards.
Team Leader
Extended Stay America
Jackson, Mississippi
06.2004 - 11.2011
- Led team in daily operations and guest service initiatives.
- Trained staff on company policies and customer engagement techniques.
- Coordinated maintenance requests to ensure facility readiness for guests.
- Oversaw guest feedback processes to enhance service quality continuously.
- Ensured compliance with safety standards and regulatory requirements daily.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
Associate of Science - Computer And Information Systems
Virginia College
Jackson, MSSkills
- Operational management
- Team coordination
- Staff training
- Quality assurance
- Guest feedback analysis
- Customer relationship management
- Budgeting and forecasting
- Compliance monitoring
- Conflict resolution
- Problem solving
- Time management
- Leadership development
- Effective communication
Accomplishments
2024 General of the Year
Timeline
Task Force Manager
Extended Stay America
03.2025 - Current
Multi-Unit Manager
Extended Stay America
01.2022 - 03.2025
General Manager
Extended Stay America
11.2011 - 01.2022
Team Leader
Extended Stay America
06.2004 - 11.2011
Associate of Science - Computer And Information Systems
Virginia College