Kama Delvalle
Coral Springs,USA
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
23
23
years of professional experience
Work History
Task Force Manager
Hare Krishna (Motel 6)
12.2022 - Current
- Serve as a regional support leader, working directly with the Regional Director to implement operational strategies and maintain brand standards across multiple properties.
- Act as interim leadership or supplemental support to General Managers across the region.
- Supported underperforming properties to restore service excellence and operational standards..
- Conducted in-depth property audits to assess compliance, service quality, and efficiency, delivering actionable recommendations.
- Provided interim leadership or supplemental support to General Managers as needed..
General Manager Of Operations
Extended Stay America
04.2019 - 12.2022
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Developed talented team, participating in hiring, coaching and performance management processes.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Adhered to corporate standards and regulations, encouraging safe and efficient operations.
Team Leader Manager
Extended Stay America
02.2018 - 04.2019
- Worked closely with customers to resolve inquiries related to sales and customer service.
- Led and directed team members on effective methods, operations and procedures.
- Collaborated with manager or supervisor to review candidate resumes and schedule and interview potential new hires.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
Assistant General Manager Of Operations
Extended Stay America
10.2015 - 02.2018
- Multitasked and prioritized departmental functions to meet deadlines.
- Led and supported development of employees and succession.
- Maintained performance measurement system, metrics.
- Prepared staff work schedules and assigned.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Managed, coordinated and developed procedures and protocols to deliver quality services.
Guest Service Representative (Full Time)
Extended Stay America
04.2013 - 10.2015
- Provided product information and resolved concerns to assist customers.
- Worked with coworkers to complete tasks.
- Adhered to quality and service standards to support operational goals.
- Defined problems, collected data, established facts and validated conclusions.
Guest Service Representative (Part Time)
Extended Stay America
01.2006 - 04.2013
- Provided efficient and courteous service to customers at all times.
- Adhered to quality and service standards to support operational goals.
- Defined problems, collected data, established facts and validated conclusions.
- Worked with coworkers to complete tasks.
- Troubleshot minor problems and reported larger technical issues.
Track Team Manager
Nova High School
01.2002 - 01.2003
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Conducted quality, timely performance feedback and performance appraisals.
Education
Diploma -
Nova High Schol
Davie, FL06.2004
Skills
- Excellent Communication and people skills
- Training and Development
- Operational Efficiency
- Team Management Understanding
- Motivational Leadership
Awards
#1 Hotel in my district for Social Media 2021-2022, #1 Hotel in my District for Customer Service 2019
Timeline
Task Force Manager
Hare Krishna (Motel 6)
12.2022 - Current
General Manager Of Operations
Extended Stay America
04.2019 - 12.2022
Team Leader Manager
Extended Stay America
02.2018 - 04.2019
Assistant General Manager Of Operations
Extended Stay America
10.2015 - 02.2018
Guest Service Representative (Full Time)
Extended Stay America
04.2013 - 10.2015
Guest Service Representative (Part Time)
Extended Stay America
01.2006 - 04.2013
Track Team Manager
Nova High School
01.2002 - 01.2003
Diploma -
Nova High Schol