Kimberly Eckroth
Adamsville,TN
Summary
Accomplished Hotel Manager with extensive experience in hospitality management, skilled in leading and developing teams to achieve peak performance. Proven track record in revenue optimization, strategic planning, and enhancing guest services, resulting in significant business growth. Recognized for implementing innovative strategies that improve operational efficiency and elevate customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Task Force Manager
Cobblestone Inn & Suites
Carrinton, ND
10.2024 - Current
- Acted as a liaison between hotel management and guests during emergencies.
- Processed payments from customers for room charges and incidentals.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Monitored front desk staff to ensure they met customer service standards.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
DSP
Savita
Jackson , TN
09.2024 - 11.2024
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Provided companionship through conversation and recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
Store Manager
Dollar General Market
Savannah, TN
02.2022 - 09.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
Store Manager
Jesus Cares Thrift shop
Savannah, TN
10.2023 - 02.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
General Manager
Cobblestone Inn & Suites
Steele, ND
09.2020 - 08.2022
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Maintained strong relationships with corporate clients by providing excellent customer service.
- Analyzed sales data in order to develop marketing plans for future services offered by the hotel.
- Negotiated rates with corporate entities related to extended stay contracts.
Education
GED -
Benson Christian SChool
MN01-1999
Skills
- Employee Training
- Effective Troubleshooting Skills
- Team leadership
- Written communication
Certification
- CPR certified
- First Aide Certified
Timeline
Task Force Manager
Cobblestone Inn & Suites
10.2024 - Current
DSP
Savita
09.2024 - 11.2024
Store Manager
Jesus Cares Thrift shop
10.2023 - 02.2024
Store Manager
Dollar General Market
02.2022 - 09.2024
General Manager
Cobblestone Inn & Suites
09.2020 - 08.2022
- CPR certified
- First Aide Certified
GED -
Benson Christian SChool
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