Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Gambill

320 Brookwood Acres Drive ,NC

Summary

Dynamic operations manager with a proven track record at Gambill’s Lawn Care, excelling in strategic planning and customer relationship management. Adept at optimizing workflows and enhancing client satisfaction through effective training and mentorship. Strong decision-making skills complemented by a commitment to safety and compliance, driving operational excellence and profitability.

Overview

2027
2027
years of professional experience

Work History

Owner/Operator

Gambill’s Lawn Care
  • Oversaw daily operations to enhance workflow efficiency in lawn care services.
  • Facilitated training and mentorship for new staff on safety protocols and equipment operation.
  • Cultivated customer relationships to enhance client satisfaction and retention.
  • Managed scheduling of lawn maintenance services to align with customer requirements.
  • Devised and executed cost-effective strategies to optimize operational expenses.
  • Managed equipment maintenance operations to ensure reliability and longevity of tools utilized.
  • Established strategic partnerships with local suppliers to elevate service offerings.
  • Oversaw daily business operations to ensure efficiency and productivity.
  • Delivered exceptional customer service by promptly addressing issues and fostering customer loyalty.
  • Enhanced customer satisfaction through delivery of high-quality services and prompt communication.
  • Oversaw daily operations to enhance efficiency and streamline processes.
  • Engaged with customers to address complaints, gathering essential information for informed decision-making.
  • Engaged with customers to evaluate needs and recommend tailored solutions.
  • Oversaw compliance with relevant regulations, ensuring proper documentation and licensing requirements were met.
  • Assessed company performance against established objectives and refined strategies to ensure achievement of desired outcomes.
  • Established robust financial management practices to enhance cash flow and profitability.
  • Evaluated income and expenses, implementing strategic adjustments to enhance profitability.
  • Directed inventory management processes to optimize stock levels and minimize waste.
  • Streamlined workflow processes by analyzing operational needs and optimizing resource allocation.
  • Executed operations with a focus on safety and precision to minimize accidents and delays.
  • Executed trailer drop and hook operations, ensuring efficient equipment configuration.
  • Managed daily operations, optimizing workflow for efficient lawn care services.
  • Developed customer relationships, enhancing client satisfaction and retention.
  • Coordinated scheduling of lawn maintenance services based on customer needs.
  • Implemented cost-effective strategies to reduce operational expenses.
  • Oversaw equipment maintenance, ensuring reliability and longevity of tools used.
  • Analyzed service delivery processes to identify areas for improvement and efficiency gains.
  • Cultivated partnerships with local suppliers to enhance service offerings and product quality.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.

Correctional Officer

North Carolina Department of Adult Corrections
North Wilkesboro, NC
03.2025 - 04.2026
  • Implemented compliance measures with institutional rules and regulations to ensure order and safety.
  • Executed regular facility inspections to identify security vulnerabilities and enhance inmate safety.
  • Oversaw inmate behavior and documented incidents for appropriate personnel review.
  • Compiled comprehensive reports detailing daily activities, incidents, and inmate interactions.
  • Facilitated collaboration with law enforcement and emergency services to optimize response strategies during critical incidents.
  • Executed conflict resolution techniques to de-escalate volatile situations among inmates.
  • Engaged in continuous training programs to enhance expertise in correctional facility management.
  • Oversaw high-risk situations with professionalism and composure to ensure safety of all involved parties.
  • Conducted thorough searches of inmate cells to identify and confiscate contraband and prohibited items.
  • Ensured inmate safety by actively monitoring behavior and executing timely interventions during conflicts.
  • Minimized contraband occurrences through comprehensive searches of inmate cells and communal areas.
  • Monitored and supervised inmate activities during visits, meal times, recreation, phone calls, and showers.
  • Supervised inmate transport to and from cells, court, hospitals, and medical appointments.
  • Executed routine and emergency head count procedures to ensure personnel safety.
  • Streamlined preparation, processing, and maintenance of forms, reports, logs, records, and activity journals.
  • Partnered with fellow officers to ensure a secure environment for staff, visitors, and inmates.
  • Conducted thorough inspections of perimeters, doors, windows, gates, fences, and other access points to prevent escapes.
  • Monitored inmate movements through head counts, visitor logs, and scheduled activities.
  • Oversaw the maintenance of precise records of inmate incidents and infractions using electronic databases and written logs.
  • Developed and executed emergency response plans during crisis situations to ensure safety of staff and inmates.
  • Monitored and enforced compliance with federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Strengthened facility security through systematic inspections and proactive risk mitigation.
  • Fostered a positive work culture among colleagues through effective verbal and written communication.
  • Oversaw visitation sessions to enforce compliance with established guidelines and uphold facility security.
  • Monitored individual and group behaviors of residents to identify patterns and needs.

Driver Route Sales

Wilkes Oil
North Wilkesboro, NC
11.2022 - 10.2023
  • Obtained critical permits and licenses to ensure legal operation of various commercial vehicles.
  • Monitored adherence to driving regulations and safety procedures, ensuring zero accidents.
  • Utilized GPS and navigation tools to enhance route planning and guarantee punctual arrivals.
  • Executed route optimization and adjustments to minimize delays from weather and traffic fluctuations.

Plant Manager

Hobe’s Country Hams
North Wilkesboro, NC
05.1986 - 09.2017

Oversaw the daily operations of the company. Insured orders were being processed and meet for our customers. Maintained inventory and supplies and safe work environment training each employee and food safety and USDA compliance. Worked with existing customers and sought new customers to help grow the company

Fire Chief

Mulberry Fairplains Fire Rescue
North Wilkesboro, NC
04.1990 - 01.2016
  • Led strategic planning for emergency response operations, improving team readiness and resource allocation.
  • Developed and implemented training programs for firefighters, enhancing skills and safety protocols.
  • Coordinated community outreach initiatives, fostering engagement and support for fire prevention efforts.
  • Oversaw incident command during emergency situations, ensuring effective communication among responders.
  • Analyzed operational data to identify trends, driving improvements in response times and resource management.
  • Established standard operating procedures, promoting consistency and safety in firefighting practices.
  • Collaborated with local agencies to enhance interdepartmental coordination during large-scale emergencies.
  • Mentored junior officers, providing guidance on leadership skills and decision-making processes in high-pressure environments.
  • Oversaw proper implementation of best practices, policies and procedures in alignment with regulations and operational needs.
  • Managed department budget effectively, prioritizing essential equipment purchases and maintenance without compromising safety standards.
  • Established strong relationships with local government officials to secure necessary funding and resources for the department''s needs.
  • Supervised incident command operations, ensuring proper coordination among on-scene personnel and effective communication with external agencies.
  • Reduced workplace injuries by enforcing strict adherence to safety protocols and conducting regular inspections of facilities and equipment.
  • Updated standard operating procedures to reflect advancements in firefighting technology and best practices.
  • Optimized fire services management with introduction of new systems, policies, procedures and tools.
  • Successfully led large-scale emergency exercises, testing the readiness of personnel under high-pressure scenarios and identifying gaps in response capabilities.
  • Strengthened interdepartmental communication through regular meetings, improving collaboration on projects involving multiple divisions.
  • Promoted public trust in the department by maintaining transparency in operations, addressing concerns from community members, and ensuring accountability among staff members at all levels.
  • Collaborated with neighboring departments for seamless interoperability during large-scale emergencies or natural disasters.
  • Enhanced firefighting strategies for better efficiency in extinguishing fires and reducing property damage.
  • Organized department-wide training sessions on mental health and wellness, resulting in improved morale and reduced burnout rates among firefighters.
  • Developed comprehensive training programs to ensure the continuous professional growth of firefighters and officers.
  • Assessed department performance through detailed analysis of incident reports, identifying areas for improvement and implementing corrective actions when needed.
  • Established a mentoring program for newer firefighters that increased their skills development rate significantly.
  • Implemented community outreach initiatives to promote fire safety awareness and prevent potential hazards.
  • Improved the efficiency of equipment maintenance by creating a centralized tracking system, ensuring timely repairs and replacements.
  • Improved emergency response times by implementing new dispatch procedures and optimizing resource allocation.
  • Directed work of Number firefighters engaged in extinguishing fires.
  • Implemented comprehensive training operations, inspections and performance evaluations.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Coordinated, scheduled and maintained team resources to achieve top levels of operational readiness.
  • Created a streamlined process for handling permit applications, expediting approval times while maintaining compliance with applicable codes and regulations.
  • Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
  • Supervised cleaning and maintenance of buildings, rooms and equipment.
  • Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies.
  • Conducted thorough investigations into fire incidents, working closely with law enforcement agencies to determine causes and identify responsible parties when necessary.
  • Championed diversity within the department by actively recruiting minority candidates and fostering an inclusive work environment.
  • Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
  • Oversaw scene operations and assigned firefighters to strategic locations.
  • Inspected buildings to determine fire risk and advise owners on prevention methods.
  • Inspected stations, uniforms and vehicles regularly for signs of maintenance needs or general professionalism.
  • Created fire prevention courses to educate general public.
  • Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
  • Evaluated team performance and implemented strategies to close gaps in skills or knowledge.
  • Checked fire suppression equipment regularly and oversaw upkeep.

Education

Firefighter 1&2 Rescue And GED

Wilkes Community College
Wilkesboro, NC

Skills

Operations management

Documentation and reporting

Hiring

Business planning

Staff training and development

Personnel management

Staffing

Sales negotiation

Operations oversight

Negotiation

Inventory management

Strategic planning

Relationship management

Human resources

Operational reporting

Budget development

Human resource management

Marketing strategy development

DOT compliance

Performance analysis

Financial planning

Business operations management

Client relationship management

Recruiting and hiring

Sales strategy development

Risk management

Cost management

Vendor negotiation

Regulatory compliance

Pricing strategy development

Preventative maintenance

Human resources oversight

Strong work ethic

Decision-making

Dependable and reliable

Customer service

Customer-oriented

Equipment operation

Schedule management

Materials transport

Vehicle inspections

Accurate record keeping

Safe driving practices

Hazardous materials handling

Order picking and processing

Load security

Safe driving

GPS and route planning

Document management

Transportation safety

Vehicle systems

Vehicle maintenance

Route planning

Route management

Inclement weather driving

Shipping and packaging

Hazardous materials endorsement

Route logs

Commercial driving

Time management

Mechanical tools

Attention to detail

Basic maintenance

Vehicle inspection

Equipment maintenance

Emergency response

Invoice verification

Air brake certification

Timeline

Correctional Officer

North Carolina Department of Adult Corrections
03.2025 - 04.2026

Driver Route Sales

Wilkes Oil
11.2022 - 10.2023

Fire Chief

Mulberry Fairplains Fire Rescue
04.1990 - 01.2016

Plant Manager

Hobe’s Country Hams
05.1986 - 09.2017

Owner/Operator

Gambill’s Lawn Care

Firefighter 1&2 Rescue And GED

Wilkes Community College
Ricky Gambill