Summary
Overview
Work History
Education
Skills
Projects
Awards
Languages
Affiliations
Timeline
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Ricardo Garcia

Los Angeles,CA

Summary

Seasoned Barista-Shift Manager with a proven track record at Go Get Em Tiger, adept in critical problem solving and fostering a great work culture. Excelled in high-volume environments, enhancing customer loyalty through innovative service strategies and expert coffee knowledge. Skilled in espresso machine operation and food safety compliance, consistently maintaining cleanliness and efficiency.

Overview

8
8
years of professional experience

Work History

Coffee Manager

Tomat
Los Angeles, CA
10.2024 - Current
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Managed daily operations of coffee shop, including ordering and stocking supplies, training staff, and maintaining a clean work environment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Barista-Shift Manager

Go Get Em Tiger
Culver City
01.2022 - 01.2024
  • Found the balance to artisanal coffee, hospitality, and efficiency
  • Resolved problems or concerns to satisfaction of involved parties.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Established and adjusted ordering parameters to manage inventory.
  • Delegated work to staff, setting priorities and goals.
  • Trained new baristas on proper coffee-making techniques and customer service standards.
  • Provided customers with prompt, friendly, and knowledgeable service.
  • Developed creative strategies for increasing sales volume and driving customer loyalty.
  • Provided expert advice on coffee selection and preparation to enhance customer experience.

Barista

Blue Bottle
Fairfax
01.2018 - 01.2022
  • Opportunity to learn and become immersed into the artisanal side of coffee
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Operated cash registers to process customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Supported highest standards of conduct and service to support company reputation.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Barista

Starbucks
Buena Park
01.2017 - 01.2018
  • My first Barista job where I had first been introduced to coffee and slowly became to find a passion and beauty within coffee
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Utilized POS system to receive and process customer payments.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.

Education

Diploma -

Western High School
Anaheim, Ca

Skills

  • Innovation
  • Critical Problem Solving
  • Placing Orders
  • Running Shifts
  • Maintain cleanliness of store
  • Delegating Tasks
  • Creating Great Work Culture
  • Building repertoire with Guest
  • Coachable
  • Team Player
  • Efficient in high volume
  • Adaptability
  • Scheduling coordination
  • Staff motivation
  • Espresso machine operation
  • Food safety compliance

Projects

Animation Studio, A Studio that loves to create shorts that question our existence and create a cosmic dread that shall never leave you.

Awards

3rd Place Coffee Taster, Blue Bottle competition, 2019

Languages

  • English, Fluent
  • Spanish, Moderate

Affiliations

  • Blndr proficient
  • Soccer
  • PC enthusiast
  • avid hiker
  • lover of the arts
  • Gamer
  • Story teller

Timeline

Coffee Manager

Tomat
10.2024 - Current

Barista-Shift Manager

Go Get Em Tiger
01.2022 - 01.2024

Barista

Blue Bottle
01.2018 - 01.2022

Barista

Starbucks
01.2017 - 01.2018

Diploma -

Western High School

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Ricardo Garcia