There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
years of professional experience
Work History
Quick Chek stores
North Plainfield, New Jersey
COFFEE MANAGER
08.2021 - Current
Job overview
Greeted customers, answering questions and inputting specialty coffee orders IN into POS system.
Kept coffee shop in compliance with health code standards and food safety guidelines.
Oversaw food and beverage preparation to minimize waste and verify consistent presentation.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Worked in close collaboration with team members to ensure customers received high-quality service.
Resolved problems or concerns to satisfaction of involved parties.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Organized promotions to launch new coffee drinks and increase sales.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
COLEGIO MENIQUE
DOMINICAN REPUBLIC
High School Diploma
07.2002
Skills
Leadership
Organization
Customer Service
Sales Tracking
Work Planning and Prioritization
Expense Tracking
Inventory Management
Supply Ordering and Management
Sales and Marketing
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
Exceeded sales goals by average of 52 to102% in 2022.
Recognized as Employee of the 2021 for outstanding performance and team contributions.
Consistently maintained high customer satisfaction ratings.