Ricky Garcia
Saint Clair Shores,MI
Summary
Dynamic System Administrator with a proven track record at the Institute for Community Alliances, enhancing system reliability through effective security patching and quality assurance. Skilled in mobile device management and training, I improved response times by 30% and achieved a 97% data accuracy rate, showcasing my commitment to excellence and user support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
Institute for Community Alliances
08.2020 - 04.2025
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provide testing and quality assurance for client workflows and data integrity for different custom configurations between multiple vendors
- Developed documentation for knowledge base platform and response strategies to resolve incoming issues quickly resulting in a 30% reduction of wait time
Information System Administrator
Macomb Homeless Coalition
09.2017 - 08.2020
- Managed development of system protocols to deliver complete and persistent data set
- Monitored data quality for agencies using created data quality plan increasing accuracy by 97%
- Trained users and provided technical support for 10 agencies within Macomb County
Case Manager
MCREST
01.2015 - 09.2017
- Developed and implemented comprehensive case management plans to address client needs and goals
- Hosted and lead seminars for improved data entry processes and maintained data standards
- Managed files for over 3,000 clients
Education
Bachelor of Science - Human Services
Baker College
Flint, MI01-2015
Skills
- Mobile device management
- Hardware and software installation
- Device configuration
Certification
- Housing and Urban Development Certification
- MI Coalition Against Homelessness
Timeline
System Administrator
Institute for Community Alliances
08.2020 - 04.2025
Information System Administrator
Macomb Homeless Coalition
09.2017 - 08.2020
Case Manager
MCREST
01.2015 - 09.2017
Bachelor of Science - Human Services
Baker College
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