Ricky Gray
Ewing,KY
Summary
I have been in the auto business for 27 years and have done sales,special finance, finance,BHPH,Travel car sales,Manager and currently new car sales manager.
Overview
12
12
years of professional experience
Work History
Sales Manager
Tim Short Maysville CDJR
09.2019 - Current
- Led sales team performance, reinforcing consultative selling and dealership process compliance.
- Coached sales staff on product knowledge, objection handling, and closing techniques.
- Managed CRM pipelines, ensuring accurate lead follow-up and customer communication.
- Coordinated inventory strategy with management to align vehicle mix with demand.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer concerns promptly, maintaining satisfaction throughout purchase process.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Sales Associate
Car Town CDJR
04.2015 - 05.2019
- Guided customers through vehicle selection using Chrysler, Dodge, Jeep, and Ram product knowledge.
- Built rapport with clients to identify needs and match suitable vehicles.
- Scheduled and conducted test drives while explaining features, financing, and ownership options.
- Maintained accurate CRM records for leads, follow-ups, and purchase activity.
- Coordinated with finance team to prepare deal paperwork and support smooth deliveries.
- Presented trade-in options and negotiated terms to advance sales opportunities.
- Followed up with prospects to nurture relationships and support repeat business.
- Resolved customer concerns promptly to maintain satisfaction throughout sales process.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged in friendly conversation with the customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Applied Science - Industrial Engineering
Maysville Community College
Maysville, KYSkills
- Product knowledge
- Client relationship management
- Sales team training
- Staff management
- Goals and performance
- Verbal and written communication
- Motivational skills
Timeline
Sales Manager
Tim Short Maysville CDJR
09.2019 - Current
Sales Associate
Car Town CDJR
04.2015 - 05.2019
Associate of Applied Science - Industrial Engineering
Maysville Community College