Ricky Green Jr.
Las Vegas,NV
Summary
Dynamic sales consultant with a proven track record at Southern Glazer's Wine and Spirits, specializing in revenue growth strategies and client relationship management. Expertise in sales forecasting and training, consistently exceeding sales goals. Strong focus on team collaboration to drive results and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sales Consultant
Southern Glazer's Wine and Spirits
Las Vegas, Nevada
05.2022 - Current
- Cultivated long-term relationships with clients, driving increased sales revenue.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Analyzed customer needs and identified solutions to meet their requirements.
- Analyzed customer needs and preferences, providing targeted product recommendations.
- Consulted with clients to assess beverage needs and recommend tailored solutions.
- Provided detailed product information to customers, including features, prices, and availability.
- Addressed customer questions and concerns regarding products and services.
- Worked with fellow sales team members to achieve group targets.
- Participated in regular training sessions on new products, services, and industry trends.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Reset store displays for special events and seasonal merchandise changes.
Customer Support Specialist
Optum
Las Vegas, Nevada
09.2021 - 05.2022
- Resolved issues through effective communication and problem-solving techniques.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with inquiries about health services and benefits.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Documented customer interactions accurately in the support database system.
- Collaborated with third-party vendors to effectively address escalated customer issues, improving service resolution times.
Store Manager
TRADER JOE’S
01.2001 - 05.2021
- Plans and directs the day-to-day operations of the store
- Develop strategies to improve customer service
- Drive store sales, increase profitability
- Store opening, closing and remodels of several stores
- Relocated and developed a new market for the company
- Create store policies and marketing programs that will increase sales and grow the existing customer base
- Maintain high store standards and conditions and foster a positive environment
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
Education
High School Diploma -
Independence High School
San Jose05-2001
Skills
- Sales Analysis
- Client Relationship Management
- Team Collaboration
- Sales Strategy Development
- Sales Operations
- Product Knowledge Training
- Task Prioritization
- Market Analysis
- Sales Planning
- Client Engagement
- Sales Growth Tactics
- Sales Achievement
- Market Expansion
- Proposal Development
- Sales Projections
- Account Development
Timeline
Sales Consultant
Southern Glazer's Wine and Spirits
05.2022 - Current
Customer Support Specialist
Optum
09.2021 - 05.2022
Store Manager
TRADER JOE’S
01.2001 - 05.2021
High School Diploma -
Independence High School