Ricky Hook
North Palm Beach,FL
Summary
Versatile Maintenance Supervisor skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Apartment Maintenance Supervisor
BH Management Services
11.2022 - Current
- Collaborated with property management to plan and execute capital improvement projects, enhancing overall value of the apartment community.
- Oversaw seasonal maintenance such as pool upkeep to ensure a comfortable living environment.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Maintained a clean and safe working environment by adhering to OSHA guidelines and company protocols.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Scheduled and oversaw maintenance, repair and installation activities.
- Managed efficient teams of up to 2 employees.
- Improved safety standards within the apartment complex through regular inspections and repairs.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
Apartment Maintenance Supervisor
Bainbridge Residential Management
05.2021 - 11.2022
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 5 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
- Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
- Managed annual budgets effectively for the maintenance department while balancing expenses against financial goals.
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Improved safety standards within the apartment complex through regular inspections and repairs.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
Maintenance Manager
Highmark Residential
09.2020 - 05.2021
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
Maintenance Supervisor
American Landmark
08.2019 - 09.2020
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 1 employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Tracked and managed department costs for good budget adherence.
- Negotiated contracts with vendors for cost-effective materials procurement.
- Procured pricing information from various vendors to support cost-effective purchasing.
Apartment Maintenance Supervisor
Bainbridge Residential Management
03.2014 - 07.2019
- Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
- Oversaw seasonal maintenance tasks such as pool upkeep to ensure a comfortable living environment.
- Implemented energy-efficient initiatives within the apartment complex, resulting in reduced utility costs for both tenants and management.
- Improved safety standards within the apartment complex through regular inspections and repairs.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests.
- Established strong relationships with tenants by providing exceptional customer service during interactions related to maintenance concerns or questions.
- Managed inventory of tools, equipment, and materials, reducing waste and maintaining cost effectiveness.
- Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
- Completed necessary renovations on time to facilitate seamless tenant transitions between lease agreements.
- Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
- Implemented key control systems for improved security throughout the apartment complex, resulting in reduced instances of unauthorized access.
- Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
- Mentored new team members, providing guidance on standard procedures and best practices in apartment maintenance.
- Streamlined communication with property management, ensuring timely completion of work orders and projects.
- Enhanced curb appeal of the property by overseeing landscaping projects and exterior maintenance tasks.
- Maintained a clean and safe working environment by adhering to OSHA guidelines and company protocols.
- Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
- Evaluated vendor proposals for outsourced services, negotiating advantageous contracts that maximized value while upholding high-quality standards.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Performed minor plumbing repairs, including replacing sinks, faucets, repairing leaking pipes, and replacing faulty valves.
- Installed new locks, door handles, and door closers
- Diagnose and repair HVAC split systems.
- Diagnose and repair appliances.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Followed preventive maintenance schedule to support building systems functionality.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams of up to 5 employees.
Education
No Degree - HVAC Installation And Repair
Skills
- Maintenance Scheduling
- Appliance Repair
- Building code compliance
- Pool Maintenance
- Energy conservation
- Drywall Repair
- Grounds Maintenance
- Electrical Systems
- Flooring Installation
- Fixtures
- Painting
- Attention to Detail
- Tools and Equipment Maintenance
- Dependable and Consistent
- Team Collaboration
- Hand and Power Tool Operation
- Work Order Management
- Carpentry
- Plumbing
- HVAC maintenance
- Adaptability and Flexibility
- Decision-Making
- Heavy Lifting
- Professional Communication
- Employee Safety Training
- Safety Compliance
- Relationship Building
- Customer Relations
- Analytical and Critical Thinking
- Visual Inspection
- Worker Training
- Materials and Labor Costing
- Schedule Management
- Hazard Monitoring and Management
- Work Area Inspection
- Outside Contractor Oversight
- Tool and Parts Inventory Oversight
- Personnel Skill Assessments
- Quality Assurance
- Personnel Management
- OSHA Compliance
- Repair Requirements Determination
- Performance Evaluations
- Inventory Oversight
- Vendor Relationship Management
- Computerized Maintenance Management
- Policy and Procedure Writing
- Electrical Troubleshooting
Certification
EPA 608 Universal
Certified Apartment Maintenance Technician
Certified Pool Operator
Timeline
Apartment Maintenance Supervisor - BH Management Services
11.2022 - Current
Apartment Maintenance Supervisor - Bainbridge Residential Management
05.2021 - 11.2022
Maintenance Manager - Highmark Residential
09.2020 - 05.2021
Maintenance Supervisor - American Landmark
08.2019 - 09.2020
Apartment Maintenance Supervisor - Bainbridge Residential Management
03.2014 - 07.2019
Northwest State Community College - No Degree, HVAC Installation And Repair
EPA 608 Universal
Certified Apartment Maintenance Technician
Certified Pool Operator
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