Tajhna Lester
West Lafayette,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Leasing and Marketing Manager
BH Management Services
08.2024 - Current
- Negotiated leases with prospective tenants and monitored lease agreements for compliance.
- Designed promotional campaigns targeting key demographic groups in order to maximize exposure.
- Assisted in developing budgets for projects related to marketing initiatives.
- Maintained accurate records of all leasing activity including applications, rent payments, renewals.
- Created promotional materials, such as flyers and brochures, for marketing campaigns.
- Conducted market research and analysis to identify potential tenants.
- Generated ideas to increase sales through creative promotions.
- Managed social media accounts and campaigns.
- Conducted customer research to gain insights into consumer behavior.
Assistant Property Manager
Scion Group
11.2022 - 08.2024
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Analyzed market trends to identify potential opportunities for growth.
- Managed social media accounts and campaigns.
- Collaborated with internal teams on product launches and advertising strategies.
Experience Team Member
Scion Group
03.2022 - 11.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Addressed customer needs, responding to specific requests.
- Looked for ways to go above and beyond job requirements.
- Cleared clogged drains and replaced valves, faucets, caulked tubs and countertops an fixtures during turn.
Education
High School Diploma -
Hamden High School
Hamden, CT06.2018
Skills
- Social Media Knowledge
- Entrata
- MS Office proficiency
- Promotional support
- Attention to Detail
- Critical Thinking
- Decision Making
- Team Collaboration
- Computer Skills
- Customer Service
- Property management
- Partnership development
- Competitive analysis
Timeline
Leasing and Marketing Manager
BH Management Services
08.2024 - Current
Assistant Property Manager
Scion Group
11.2022 - 08.2024
Experience Team Member
Scion Group
03.2022 - 11.2022
High School Diploma -
Hamden High School
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