Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Hooks

Winterville,North Carolina

Summary

Dynamic professional with a proven track record at Mako Medical Laboratories, excelling in customer service and electronic health records management. Recognized for resolving billing inquiries swiftly and enhancing patient satisfaction. Adept at appointment scheduling and insurance verification, consistently delivering exceptional results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

CADC-R

A-Plus Results
Plymouth, North Carolina
02.2025 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.

Patient Service Representative

Mako Medical Laboratories
Henderson, North Carolina
08.2016 - Current
  • Greeted patients and ensured a welcoming environment at Paradigm.
  • Scheduled appointments and managed patient records efficiently.
  • Processed insurance information and verified patient eligibility accurately.
  • Assisted with billing inquiries and resolved payment issues swiftly.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.

Cook

Red Robin
Greenville, North Carolina
05.2019 - 01.2024
  • Prepared and cooked menu items according to company recipes.
  • Maintained cleanliness and sanitation of kitchen equipment and work areas.
  • Collaborated with team members to ensure timely meal service.
  • Monitored food inventory levels and reported shortages to management.
  • Assisted in training new kitchen staff on food preparation techniques.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Driver

GFL Environmental
Greenville, NC
02.2015 - 11.2019
  • Operated commercial vehicles to transport waste materials safely.
  • Ensured compliance with local traffic laws and environmental regulations.
  • Conducted pre-trip inspections to maintain vehicle safety and functionality.
  • Managed loading and unloading of materials while adhering to safety protocols.

Lead Machine Operator

Weyerhaeuser
Grifton, North Carolina
05.2005 - 04.2013
  • Operated machinery to ensure efficient production processes.
  • Trained new employees on safety procedures and machine operation.
  • Monitored equipment performance and conducted routine maintenance checks.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Maintained accurate logs of machine usage and maintenance activities.
  • Worked closely with Quality Control personnel to ensure products meet standards.
  • Troubleshot machine malfunctions and performed necessary repairs.

Education

CDL -

Nash Community College
Rocky Mount, NC
11-2014

Skills

  • Customer service
  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Food safety compliance
  • Data entry

Timeline

CADC-R

A-Plus Results
02.2025 - Current

Cook

Red Robin
05.2019 - 01.2024

Patient Service Representative

Mako Medical Laboratories
08.2016 - Current

Driver

GFL Environmental
02.2015 - 11.2019

Lead Machine Operator

Weyerhaeuser
05.2005 - 04.2013

CDL -

Nash Community College

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