Ricky Lively
Ferndale
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Account Manager
ArcBest
03.2017 - 11.2025
- Managed customer relationships to ensure high satisfaction and retention rates.
- Developed customized solutions based on customer needs and business objectives.
- Revenue growth in assigned territory
- Analyzed market trends to identify new business opportunities for account growth.
Account Manager
Reddaway
06.2011 - 10.2016
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Collaborated with Operations team to identify potential upsell opportunities and expand client base.
- Cultivated long-term relationships with customers fostering trust and loyalty among clients.
Service Center Manager/Account Manager
Midwest Motor Express
03.2001 - 04.2011
- Oversaw daily operations, ensuring seamless service delivery and high customer satisfaction.
- Managed team performance through training and mentoring.
- Developed and maintained strong relationships with customers, addressing concerns promptly to ensure retention.
- Managed budgets and resources effectively, ensuring profitability of the service center.
Education
Bachelor of Science -
The Evergreen State College
Olympia, WA06-1996
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Cold calling
- Goals and performance
- Operations
Timeline
Account Manager
ArcBest
03.2017 - 11.2025
Account Manager
Reddaway
06.2011 - 10.2016
Service Center Manager/Account Manager
Midwest Motor Express
03.2001 - 04.2011
Bachelor of Science -
The Evergreen State College