Ricky Mason

Corporate Healthcare Training Department

• Built and implemented a comprehensive training program for seven teams, including virtual classrooms, hands-on mentorship, and knowledgebase resources.
• Supervised a team of trainers and developers, ensuring alignment with training goals and fostering collaboration.
• Played a key role in hiring and mentoring new hires, improving retention and readiness for production roles.
• Created and refined training materials, including SOPs, presentations, and quizzes, tailored to team needs.
• Facilitated training for 20+ new hires monthly, streamlining onboarding and improving team efficiency.

• Oversaw daily operations to maintain efficiency, consistency, and quality in food and service.
• Interviewed, hired, trained, and supervised staff, fostering a positive work environment.
• Engaged with customers, implementing feedback to improve operations and service.
• Managed cash and credit transactions, tracked inventory, and ordered supplies accurately.
• Optimized labor costs through scheduling, staffing adjustments, and cross-training.
• Supported a 15-person team, ensuring exceptional customer experiences in a high-volume, full-service restaurant.

• Managed operations to ensure efficiency, consistency, and quality in food and service.
• Hired, trained, and supervised staff while fostering a positive work environment.
• Engaged with customers, using feedback to improve operations.
• Reconciled transactions and maintained accurate records.
• Managed inventory and ordered supplies.
• Optimized labor costs through staffing adjustments and cross-training.
• Supported a 15-person waitstaff to deliver exceptional service to customers.