Ricky McCoy
Drummonds,TN
Summary
Dynamic professional with a proven track record at Ferguson Enterprises LLC, excelling in customer service and teamwork. Skilled in optimizing operations and enhancing client satisfaction, I leverage problem-solving abilities and equipment operation expertise to drive efficiency and build lasting relationships. Committed to delivering exceptional results in fast-paced environments. I'm good with my hands and can fix most anything. My background in mills and electrical gives me an edge in problem solving. My background in machine and equipment operations helps me fine tune my mechanical abilities.
Overview
25
25
years of professional experience
Work History
Sales Associate
Ferguson Enterprises LLC
05.2021 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Electrician Lead Hand
Banks Electric
05.2014 - 04.2021
- Optimized energy usage for clients by designing and installing energy-efficient electrical systems.
- Streamlined repair processes by diagnosing complex electrical issues quickly and accurately.
- Exceeded customer expectations through consistent delivery of top-notch service during installations, repairs, or upgrades projects.
- Minimized downtime for clients by responding swiftly to emergency service calls for repairs or maintenance issues.
- Trained and mentored subordinates on complex procedures and industry best practices.
Mill Operator
CSI Inc.
06.2010 - 05.2014
- Demonstrated versatility by operating various types of milling machines as required based on production needs.
- Gained expertise in multiple areas of mill operations, allowing for seamless transitions between roles when needed due to absences or personnel changes.
- Improved production efficiency by optimizing mill settings and implementing preventative maintenance procedures.
- Implemented lean manufacturing principles into daily routines, reducing waste while maintaining high-quality outputs.
- Operated forklift to load, unload and move timber supplies from one destination to another.
Machine Operator
Selmedica Healthcare Inc.
09.2000 - 03.2009
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Education
N/A - Basic Education
Raleigh Egypt High
Memphis, TNAssociate Degree In Information Technology - Information Technology
University of Phoenix
Tempe, AZ04.2009
High-school Diploma - Badic Education
Munford High
Munford, TN05.1996
Skills
- Manufacturing
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Equipment Operator
- Forklift Operator
- Boom Lift Operator
- Man Lift Operator
- Fix Anything
Timeline
Sales Associate
Ferguson Enterprises LLC
05.2021 - 03.2025
Electrician Lead Hand
Banks Electric
05.2014 - 04.2021
Mill Operator
CSI Inc.
06.2010 - 05.2014
Machine Operator
Selmedica Healthcare Inc.
09.2000 - 03.2009
N/A - Basic Education
Raleigh Egypt High
Associate Degree In Information Technology - Information Technology
University of Phoenix
High-school Diploma - Badic Education
Munford High
Similar Profiles
Rick DayleyRick Dayley
Product Specialist at Ferguson Enterprises LLCProduct Specialist at Ferguson Enterprises LLC
Ali BurneyAli Burney
Supply Chain Analyst / Subcontract Coordinator at Ferguson Enterprises LLCSupply Chain Analyst / Subcontract Coordinator at Ferguson Enterprises LLC
Brianna AldoBrianna Aldo
Sales Project Management Manager at Ferguson Enterprises LLCSales Project Management Manager at Ferguson Enterprises LLC