Ricky Mueller
Las Vegas,NV
Summary
Dynamic Shift Manager at Del Taco with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and conflict resolution, I excel in fostering a positive work environment. Recognized for implementing effective inventory management techniques, reducing waste while ensuring compliance with health standards.
Overview
5
5
years of professional experience
Work History
Shift Manager
Del Taco
Las Vegas, NV
09.2024 - 04.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Cook
Pizza Hut
Las Vegas, NV
05.2020 - 06.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
Del Taco
Las Vegas, NV
03.2021 - 04.2025
Education
Eldorado High School
Las Vegas, NVSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Relationship building
- Team development
- Payment processing
- Flexible schedule
- Hiring and recruiting
- Tech-Savvy
- Verbal and written communication
- Shift leadership
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Shift Manager
Del Taco
09.2024 - 04.2025
Cashier
Del Taco
03.2021 - 04.2025
Cook
Pizza Hut
05.2020 - 06.2021
Eldorado High School