Ricky Nilu
Norwalk,CA
Summary
Driven professional with 9 years of experience in custodial service in School, Commercial, Residential setting. Seeking to improve Knowledge as a custodian at Pasadena City College. Specialized in management for both fast-paced call centers and in retail operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Custodian
Pasadena Area City College
12.2021 - Current
- Cleaning floors and windows, picking up litter and dumping trash, cleaning restrooms and other tasks to keep buildings clean.
- Disinfect surfaces and Bathrooms from covid and other harmful germs.
- Reporting to supervisors of any faulty or broken items in designated area of service.
- EFFECTIVELY CARRYING OUT WRITTEN AND ORAL ORDERS FROM SUPERVISION. ENGAGEMENT IN DUTY WITH THE GOAL OF INCREASING EXPERIENCE AND KNOWLEDGE IN THE FIELD.
Client Service Administrator
Noble Gold Investments
04.2021 - Current
- Review IRA paperwork submitted to establish new accounts, purchases, sales, transfers, and distributions, as well as sort corrections to pending requests
- Contact IRA clients and third-party administrators, primarily by phone, to discuss outstanding items and provide status updates on requests in process
- Accurately enter asset information and funding instructions in a workflow system
- Answer incoming calls from clients and third parties to assist with questions. regarding IRA/401K processing and paperwork
- Monitor the incoming call queue, being readily available to assist and keeping hold times within designated service levels
Tenant Engagement & Leasing Consultant
Real Property Management
07.2025 - 11.2025
- Developed and maintained positive relationships with clients to enhance tenant retention.
- Conducted property tours and showcased amenities to potential tenants, driving leasing success.
- Coordinated lease agreements and ensured compliance with company policies and local regulations.
- Document property conditions, report maintenance needs, and coordinate with management to optimize tenant experience.
- Coordinated appointments to show marketed properties.
Customer Service Rep
7-Eleven
03.2021 - 11.2021
- Ability to stand, bend, and reach throughout the shift, as well as lifting items ranging from 1 to 50lbs.
- Outstanding communication skills, mathematical ability, and team-oriented values to help the store operate at maximum efficiency.
- Keeping a clean, safe environment for patrons, ringing customer purchases using electronic cash registers, and giving correct change
- Forecasting, ordering, and stocking merchandise throughout the store.
Brand Manager
Liberty Debt Relief
06.2019 - 12.2020
- Consistently monitor market trends and educate yourself on industry best practices to offer valuable perspective to your clients.
- 100 + Outbound calls daily
- Monitor brand review sites to identify negative content.
- Effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction
Team Leader/Van Master
Kirby Vacuums Co.
01.2015 - 07.2019
- Sanitized resident rooms, bathrooms, shower & tub rooms. Clean and shampoo carpet.
- Trained new employees & retrain others if needed. Created housekeeping check sheets, cleaning schedule with & without a core area housekeeper, break schedule, a training guide/check-off sheet, a shift assignment.
- Assigned daily work areas & breaks.
- Drive company car and coordinate pick up and drop offs of associates
Education
Associate in Business Administration -
Cerritos College
11.2025
Diploma - undefined
Norwalk High School
06.2011
Skills
- Microsoft Office, Outlook, Excel, CRM Software, POS, Serving, Banking, Project Management, Account Management, Client Management, Sales training, Financial Services, Customer Service, Clerical duties
Certification
- Certified Debt Specialist
- Car sales License
LANGUAGES
Hindi – Fluent
Bengali – Fluent
Spanish – Intermediate
Timeline
Tenant Engagement & Leasing Consultant
Real Property Management
07.2025 - 11.2025
Custodian
Pasadena Area City College
12.2021 - Current
Client Service Administrator
Noble Gold Investments
04.2021 - Current
Customer Service Rep
7-Eleven
03.2021 - 11.2021
Brand Manager
Liberty Debt Relief
06.2019 - 12.2020
Team Leader/Van Master
Kirby Vacuums Co.
01.2015 - 07.2019
Diploma - undefined
Norwalk High School
Associate in Business Administration -
Cerritos College