Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ricky Perez

Baldwinsville

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Skilled in cash handling and decision-making, I've enhanced team performance and ensured regulatory compliance. My approach to employee training and client satisfaction has consistently improved operational outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
09.2016 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Auditor

Microtel
07.2013 - 11.2016
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

Education

No Degree - Carpentry, Brick, Customer Service

Iroquois Job Corps.
Iroquois, Ny
09-2012

GED -

Baker High School
Baldwinsville, NY
06-2011

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Shift leadership

Certification

  • ServSafe Food Handler's Certification

Timeline

Shift Manager

Pizza Hut
09.2016 - Current

Auditor

Microtel
07.2013 - 11.2016

No Degree - Carpentry, Brick, Customer Service

Iroquois Job Corps.

GED -

Baker High School

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Ricky Perez