Ricky Quinones
West Chester,PA
Summary
Goal-oriented Senior Sales Representative with 30 years of experience in Automotive industry. Known professionally for coordinating and mentoring sales personnel to promote workplace morale and productivity. Highly skilled in account maintenance and customer service.
Overview
31
31
years of professional experience
Work History
Sr Sales Representative
Akzo Nobel Coatings
11.2015 - Current
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Increased sales year over year in team concept environment
- Established customer base that has well over 75 body shops and 5 dealerships
- Managed $1.5M territory, grown from $780K
- Self-motivated, with a strong sense of personal responsibility
Sales Representative
Axalta
01.2005 - 01.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics
Training Technician
DuPont
09.1992 - 01.2005
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Developed lesson plans, instructional materials and written practice tests for OEM training courses.
- Developed and implemented updating training programs for new employees.
Education
Bachelor of Arts - Business Administration
Immaculata University
Malvern, PA05.2003
Skills
- Microsoft Excel, Word and PowerPoint
- CRM
- Social Media Platforms
- Network Development
- Selling Techniques
- Product and Service Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Sr Sales Representative
Akzo Nobel Coatings
11.2015 - Current
Sales Representative
Axalta
01.2005 - 01.2015
Training Technician
DuPont
09.1992 - 01.2005
Bachelor of Arts - Business Administration
Immaculata University
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