Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ricky Roberts

Corbin,KY

Summary

To obtain a position within your company allowing me to utilize my proven skills as well as leave room for advancement.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GDIT
Barbourville, KY
04.2021 - 06.2025
  • Managed customer interactions efficiently, maintaining a positive service experience.

Customer Service – Front Line Back Line

Dairy Queen
Barbourville, KY
05.2020 - 04.2021
  • Worked effectively in team environments to make the workplace more productive.

Education

Diploma -

Barbourville High School
Barbourville
05-2020

Skills

  • Customer service
  • Computer proficiency
  • Complaint handling
  • Customer focus
  • Call center experience
  • Problem resolution
  • Critical thinking
  • Grammar
  • Data entry
  • Stress management
  • Call management
  • Proofreading
  • Multitasking and organization
  • Documentation

References

Available upon request

Timeline

Customer Service Representative

GDIT
04.2021 - 06.2025

Customer Service – Front Line Back Line

Dairy Queen
05.2020 - 04.2021

Diploma -

Barbourville High School
Ricky Roberts