Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Santiago

Tualatin ,OR

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Manufacturing Technician

Intel
10.2023 - Current
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
  • Made sure that products were produced on time and are of good quality.
  • Increased overall productivity by training new technicians and providing ongoing support to team members.
  • Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Cannon Crew Member

United States Army
07.2017 - 07.2022
  • Completed timed inspections and any basic repair need to uphold strict performance standards.
  • Set up 777 weapons, command and control systems to contribute to successful 777 operations.
  • Oversaw field planning and coordination in full compliance with established command structures and detailed combat orders.
  • Assisted with real-time intelligence collection by conducting field reconnaissance operations.
  • Communicated over wire and radio and identified strategic target locations.
  • Operated self-propelled howitzers and ammunition trucks safely.

Counter UAS Drone Software Operator

Army
12.2019 - 08.2020
  • Operated surveillance radar, communication systems and identification equipment.
  • Responded to reports of irregular activities and notified dispatcher for required emergency units.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
  • Completed root cause analysis, logged faults and prepared system reports.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Implemented preventive maintenance measures to decrease emergent issues.

Customer Care Representative

T-Mobile
01.2022 - 06.2022


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Education

High School Diploma -

North Salem Highschool
Salem, OR
07.2015

Skills

  • Interpersonal Communication
  • Teamwork and Collaboration
  • Self-Driven and Motivated
  • Effective Multitasking
  • Complex Problem-Solving
  • Maintaining Clean Work Areas
  • Equipment Troubleshooting
  • Safety operation procedures
  • Electrical Troubleshooting

Timeline

Manufacturing Technician

Intel
10.2023 - Current

Customer Care Representative

T-Mobile
01.2022 - 06.2022

Counter UAS Drone Software Operator

Army
12.2019 - 08.2020

Cannon Crew Member

United States Army
07.2017 - 07.2022

High School Diploma -

North Salem Highschool

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Ricky Santiago