Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Sarver

Denton,TX

Summary

Dynamic leader with extensive experience at Visionworks, excelling in operations management and customer relations. Proven track record in maximizing efficiency and team development, achieving over 95% customer satisfaction. Skilled in problem resolution and training, fostering strong relationships among peers and sublease team. Adept at driving success through strategic planning and innovative solutions.

Overview

5
5
years of professional experience

Work History

General Manager

Visionworks
Highland Village, TX
03.2024 - Current
  • Oversaw daily operations, ensuring optimal efficiency and customer satisfaction.
  • Conducted performance reviews, establishing clear objectives for team development and accountability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled associates to align coverage with peak customer demand while controlling labor cost.

Optical Supervisor

Visionworks
Lewisville, TX
06.2022 - 02.2024
  • Supervised daily optical operations, ensuring quality standards and customer satisfaction.
  • Trained and mentored staff on optical equipment usage and best practices.
  • Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
  • Maintained a clean and organized workspace, ensuring optimal functionality for staff and patients.

Optical Specialist Lead

Visionworks
Lewisville, TX
08.2021 - 06.2022
  • Provided exceptional customer service to enhance patient satisfaction and retention.
  • Assisted in fitting and adjusting eyewear for optimal comfort and vision correction.
  • Educated patients on proper lens care and eyewear maintenance techniques.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and product recommendations.

Education

Associate of Science - Nursing

NCTC
Corinth, TX
05-2020

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Consistently meet goals
  • Customer relations
  • Training and development

Timeline

General Manager

Visionworks
03.2024 - Current

Optical Supervisor

Visionworks
06.2022 - 02.2024

Optical Specialist Lead

Visionworks
08.2021 - 06.2022

Associate of Science - Nursing

NCTC