Ricky Smith
Norfolk
Summary
Correctional Officer offers 16-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. I always strive to be professional, firm, fair and consistent on a daily basis which I believe is the key to maintaining an enjoyable working atmosphere and is also crucial to providing consistent and firm security measures at all times.
Overview
22
22
years of professional experience
Work History
Corrections Officer
New York State Department Of Corrections
01.2008 - Current
- Provided Care, Custody and Control in a professional manner at all times.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Management Trainee
Enterprise Rent-A-Car
04.2005 - 12.2007
- Working in a very fast paced environment I was responsible for setting up appointments and procuring vehicles for customers in need of transportation.
- Worked in conjunction with multiple insurance companies to ensure proper pricing and terms for customers whether it be long term or short term rentals.
- Was responsible for the delivery and pick up of multiple vehicles in many different locations in Northern NY.
- Upon completion of rental agreements my duties included a thorough inspection of the vehicles for internal or external damage, missing belongings, excessive use and mileage, etc.
- Responsible for the cleaning of vehicles prior to and after the rental had been completed.
- Office duties included tracking multiple vehicles at all times and maintaining accurate records for vehicle maintenance and upkeep, keeping up to date with all contracts and making sure to provide callbacks when needed to assure the customer was taken care of.
Car Audio Installer and Salesman
Northern Music & Video
02.2002 - 04.2005
- Enhanced customer satisfaction by installing high-quality car audio systems tailored to individual preferences.
- Increased company revenue by effectively upselling additional products and services during installation consultations.
- Streamlined the installation process for improved efficiency and faster turnaround times, reducing customer wait periods.
- When not installing car audio products my duties included maintaining inventory levels, processing warranty claims, working on the sales floor in a fast paced retail environment.
Education
High School Diploma -
Norwood-Norfolk School
Norwood, NYSkills
- Security Procedures
- Responding to emergencies and utilizing training to assess and act upon the situation
- Verbal Communication
- Policy Enforcement
- De-Escalation Techniques
- Contraband Seizure
- Evidence Preservation
- Facility Security
- Firearm operations trained
- Observation
- Search and seizure procedures
- First Aid Training
Timeline
Corrections Officer
New York State Department Of Corrections
01.2008 - Current
Management Trainee
Enterprise Rent-A-Car
04.2005 - 12.2007
Car Audio Installer and Salesman
Northern Music & Video
02.2002 - 04.2005
High School Diploma -
Norwood-Norfolk School
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