Ricky Soto
Kaufman ,TX
Summary
Dynamic professional with a proven track record at Spectrum, adept in equipment troubleshooting and fostering customer relations. Excelled in enhancing efficiency and safety, showcasing exceptional problem-solving abilities and teamwork. Achieved significant improvements in technical support and customer satisfaction through effective communication and meticulous attention to detail.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Technician
Spectrum
Greenville, TX
08.2022 - Current
- Prepared and submitted reports to document the work performed and provided progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
Facility Maintenance Worker
Channel
Rockwall, TX
05.2020 - 01.2022
- Contributed to smooth operations within the facility by promptly addressing any maintenance requests or concerns from staff members.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Maintained building cleanliness and appearance through regular cleaning, painting, and minor cosmetic repairs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Provided a safe working environment by adhering to established safety protocols and procedures during all maintenance activities.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed minor wall repair, installed drywall, and applied wallpaper.
Detention Officer
Kaufman County Sheriff's Office
Kaufman, TX
03.2018 - 04.2020
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Assistant Manager
Whataburger
Terrell, TX
06.2007 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Terrell High School
Terrell, TX05.2010
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Materials Management
- Diagnostic Testing
- Project Management
- Problem-Solving
- Attention to Detail
- Relationship Building
- Customer Relations
- Following safety practices
- Multitasking Abilities
- Worksite preparation
- Customer Service
- Equipment Troubleshooting
- Diagnostics and troubleshooting
- Organizational Skills
- Inventory Management
- Excellent Communication
- Computer Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Reliability
Certification
Field Tech certifications 1-5
Timeline
Field Technician
Spectrum
08.2022 - Current
Facility Maintenance Worker
Channel
05.2020 - 01.2022
Detention Officer
Kaufman County Sheriff's Office
03.2018 - 04.2020
Assistant Manager
Whataburger
06.2007 - 07.2014
High School Diploma -
Terrell High School