RICKY STEM
Sykesville,MD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Carroll Fuel
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Manager
U Haul Co.
12.2017 - 01.2022
- Provided customers with advice on how best to pack their belongings for safe transport
- Assembled furniture at the customer's new residence or business premises
- Followed customer instructions about placement of items and special considerations for handling
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork
- Communicated with customers regarding moving needs and deadlines.
Floor Technician Supervisor
New Life Commercial Cleaning
02.2006 - 11.2017
- Cleaned upholstery, carpets and curtains with vacuum cleaners or steam-cleaning machines
- Followed instructions provided by supervisor in order to complete assigned tasks accurately and efficiently
- Performed routine maintenance and cleaning of hard surface floors, carpets, furniture, and other interior surfaces
- Maintained records of supplies used and work completed
- Swept, mopped, scrubbed or polished flooring in hallways, lobbies and other areas as needed
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Conducted performance reviews for team members
- Provided leadership during times of organizational change or crisis situations
- Coached, mentored and trained team members in order to improve their job performance.
Cook
McDonalds
01.2004 - 01.2006
Education
HIGH SCHOOL DIPLOMA -
Century High School
06.2005
Skills
- Team motivation
- Retail Operations
- Workload Management
- Customer rapport
Timeline
Assistant Manager
Carroll Fuel
02.2023 - Current
Manager
U Haul Co.
12.2017 - 01.2022
Floor Technician Supervisor
New Life Commercial Cleaning
02.2006 - 11.2017
Cook
McDonalds
01.2004 - 01.2006
HIGH SCHOOL DIPLOMA -
Century High School
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