Ricky Woo
St. George,UT
Summary
Experienced Sales Director currently overseeing the Northeast. Professional experience includes 10 years of Business-to-Business Sales and 12 years of leadership and management. Cross departmental project manager that ensures progress and success in all deployments. Demonstrates a key strength in building and nurturing client relationships, as well as bringing a strategic mindset to solve a challenge.
Overview
22
22
years of professional experience
Work History
Director Business Sales - Northwest
CTS Mobility
St. George, UT
02.2025 - Current
- Currently manage all Mid Market CTS accounts West of the Dakotas.
- Build and maintain relationships with Account Managers, Client Executives, and Client Partners within the B2B SMB, Mid-Market, and Government sectors.
- Departmentally manage Field Services and Sales Engineers on professional service installs and partner in solutions designs.
- Directly engage in client meetings on general technology landscape reviews as well as discovery meetings for specific solutions.
- Operationally oversee post-sale project management, ensuring successful implementation and deployment of products and services to ensure a strong client relationship.
Principal Solutions Architect Manager
Verizon Wireless
Irvine, CA
10.2021 - 12.2024
- Align with a sales team of Directors, Associate Directors, and Account Managers, to help understand the clientele in their market and offer solutions around UCaaS, Security, Mobility, & FWA services.
- Conducted comprehensive assessments of existing Network and Mobility landscapes, identifying areas for improvement and where Verizon can partner.
- Drove customer satisfaction through the successful implementations of scalable, reliable solutions tailored to meet unique business challenges and objectives.
- Collaborated with cross-functional teams in sales, IT, & operations to deliver on schedule and with success.
- Managed vendor relationships to ensure proper solutions met client needs. Staying up to date on different OEMs and solutions.
- Mentored junior architects and account managers, fostering a culture of continuous learning and innovation.
Sr. Business Account Manager
Verizon Wireless
Irvine, CA
09.2019 - 10.2021
- Established relationships and trust with clients through honest communication and prompt resolution of issues.
- Collaborated with clients to strategically develop solutions to solve for deficiencies in their daily activities
- Uncover challenges through open conversation and identified paths for resolution
- Managed complex sales cycles for new and existing clientele, resulting in increased revenue generation
- Led enterprise in expanding the portfolio of clients from existing base and new acquisitions.
- Expanded from 1 territory to become the trusted advisor in 3 territories in North Orange County
- Successful implementation of large single projects such as a $140k contract on a single new acquisition client and $200k expansion of an existing client. Both in Verizon UCaaS paired with a Mobility and local ISP.
SMB Account Executive
Verizon Wireless
Brea, CA
01.2017 - 09.2019
- Cultivated an SMB culture with retail partners that sustained throughout 3 General Manager's and 9 Solutions Manager's
- Identified specific needs for each employee to find success in their daily sales activities.
- Built trust around the process of identifying potential business leads versus future growth potential
General Manager
Verizon Wireless
Costa Mesa, CA
05.2012 - 01.2017
- Managed multiple $10 million locations to ensure profitability in new line acquisition as well as revenue generating KPI’s.
- Created a culture of consultative selling to promote high customer satisfaction ratings resulting in repeat clientele and referrals.
Sales Manager
Verizon Wireless
Costa Mesa, CA
10.2004 - 05.2012
- Consult with representatives and customers to understand their needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Managers in achieving their individual goals and targets.
Education
Bachelor of Arts - Sociology
California State University of Fullerton
Fullerton, CA2006
Skills
- Cross Functional Team Director
- People-oriented
- Project management
- Operations management
- Sales and Business Management
- Sales Planning/Forecasting
- Consultative Sales
- Strategic planning
- Relationship building
- Strategies and goals
- 21 Years Sales Experience
- 11 Years Retail Management
- 10 Years of B2B Sales and Solutions Architect experience
Timeline
Director Business Sales - Northwest
CTS Mobility
02.2025 - Current
Principal Solutions Architect Manager
Verizon Wireless
10.2021 - 12.2024
Sr. Business Account Manager
Verizon Wireless
09.2019 - 10.2021
SMB Account Executive
Verizon Wireless
01.2017 - 09.2019
General Manager
Verizon Wireless
05.2012 - 01.2017
Sales Manager
Verizon Wireless
10.2004 - 05.2012
Bachelor of Arts - Sociology
California State University of Fullerton