Ricky Woo
St. George,UT
Summary
Experienced Business Development Manager currently overseeing the West. Professional experience includes 9 years of Business-to-Business Sales and 12 years of leadership and management expertise. Consistently delivers exceptional results and establishes a strong personal brand, both as an individual contributor and in leadership positions. Demonstrates a key strength in building and nurturing client relationships, striving to become a trusted advisor.
Overview
21
21
years of professional experience
Work History
West Area Business Development Manager
CTS Mobility
St. George, UT
02.2025 - Current
- Currently manage all Mid Market CTS accounts West of Minnesota
- Build and maintain strategic relationships with Verizon Account Managers, Client Executives, and Client Partners within the B2B SMB, Mid-Market, and Government sectors.
- Position CTS as a trusted Value-Added Reseller by aligning procurement and managed services solutions with customer needs.
- Participate in joint customer meetings with Verizon teams to uncover client pain points and identify opportunities for CTS to provide tailored mobility, connectivity, and managed services.
- Oversee post-sale project management of closed deals, ensuring successful implementation and customer satisfaction.
Principal Solutions Architect Manager
Verizon Wireless
Irvine, CA
10.2021 - 12.2024
- Align with a sales team of Directors, Associate Directors, and Account Managers, to help understand clientele technology landscape and offer solutions around Security, Mobility, & Professional Managed Services.
- Conducted comprehensive assessments of existing IT and mobility infrastructures, identifying areas for improvement and potential security risks.
- Drove customer satisfaction through the successful implementations of scalable, reliable solutions tailored to meet unique business challenges and objectives.
- Collaborated with cross-functional teams in sales, IT, & operations to deliver high-quality solutions that met client goals and requirements.
- Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive pricing levels.
Sr. Business Account Manager
Verizon Wireless
Irvine, CA
09.2019 - 10.2021
- Established relationships and trust with clients through honest communication and prompt resolution of issues.
- Collaborated with clients to strategically develop solutions to solve for deficiencies in their daily activities
- Uncover challenges through open conversation and identified paths for resolution
- Managed complex sales cycles for new and existing clientele, resulting in increased revenue generation
- Led enterprise in expanding the portfolio of clients from existing base and new acquisitions.
- Expanded from 1 territory to become the trusted advisor in 3 territories in North Orange County
- Successful implementation of large single projects such as a $140k contract on a single new acquisition client and $200k expansion of an existing client
SMB Account Executive
Verizon Wireless
Brea, CA
01.2017 - 09.2019
- Cultivated an SMB culture with retail partners that sustained throughout 3 General Manager's and 9 Solutions Manager's
- Identified specific needs for each employee to find success in their daily sales activities.
- Built trust around the process of identifying potential business leads versus future growth potential
- Created a SMB minded brand for Brea that drew the desire to be involved within all representatives and management
Retail General Manager
Verizon Wireless
Costa Mesa, CA
05.2012 - 01.2017
- Drove down overall operational costs in first month at Whittier location, saved over $6000 in the area of returns alone - May of 2013.
- 2012 Costa Mesa location ended the year top 20% in Gross Adds, Revenue, and Strategic products, of SoCal Region and top 15% in West Area (CA, AZ, NM, CO, WY, MT, UT, ID, OR, WA, and TX). Generating over $560k in Contract revenue.
- In 2013 I took over the Whittier location and turned the location around from bottom 20% in SoCal Region the year prior, to Top 25% in the West Area, with addition of 5 different metrics. Generating over $500k in contract revenue for 2013.
- YTD in 2014 the Whittier location is trending 120% to Gross add Finance plan, 263% to Finance Net gain Plan, 133% to strategic products plan, and 121% in Plan take rate.
- Trending to generate over $550k solely in contract revenue.
Assistant Retail Sales Manager
Verizon Wireless
Costa Mesa, CA
10.2004 - 05.2012
- Worked closely with General Manager on Launch Project which yielded #1 sales location in SoCal Region in May of 2010
- Drove new customer experience process of SWAPS in order to minimize customer wait time, down 80% with 50 minute avg wait times to 10 minute avg wait times.
- Successfully developed 8 customer care representatives into sales consultants.
- Successfully developed 8 sales consultants in leadership roles.
- Developed a culture of accountability and structure.
- Top 25 gross add location month over month consistently for 2 years.
- Generated on average $800k in contract revenue alone annually.
Education
Bachelor of Arts - Sociology
California State University of Fullerton
Fullerton, CA2006
Skills
- Proficient in Excel
- Sales and Business Management
- Budget and Expense Control
- Inventory Control
- Shrink Control
- Sales Planning/Forecasting
- Consultative Sales
- Results driven
- People-oriented
- 21 Years Sales Experience
- 8 Years Retail Management
- 9 Years of B2B Account Management and Solutions Architect Experience
Timeline
West Area Business Development Manager
CTS Mobility
02.2025 - Current
Principal Solutions Architect Manager
Verizon Wireless
10.2021 - 12.2024
Sr. Business Account Manager
Verizon Wireless
09.2019 - 10.2021
SMB Account Executive
Verizon Wireless
01.2017 - 09.2019
Retail General Manager
Verizon Wireless
05.2012 - 01.2017
Assistant Retail Sales Manager
Verizon Wireless
10.2004 - 05.2012
Bachelor of Arts - Sociology
California State University of Fullerton