Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rico Lozano

Clovis

Summary

Detail-oriented individual with a proven track record at Fresno State, excelling in customer service and problem-solving. Recognized for enhancing patron satisfaction and mentoring peers. Proficient in automated library systems and adept at managing relationships, ensuring effective communication and support for diverse community needs. Committed to continuous improvement and operational excellence.

Overview

7
7
years of professional experience

Work History

Evening Access Service Specialist

Fresno State
09.2024 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Provides customer service for Tech Lending and Circulation via email, in person, on the phone, or using Trello.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Maintained accurate records of all patrons interactions for reporting purposes and ongoing process improvements.
  • Mentored student assistants on best practices regarding service excellence while modeling exemplary behavior at all times.
  • Assists and guides PSA's through safety protocols or library incidents.
  • Chair of The Bulldog Hours Taskforce


Shift Leader

Planet Fitness
01.2022 - 04.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Customer service- handling customer issues and resolving conflicts.
  • Experience selling memberships and merchandise sales.

Library Maintenance

Fresno State University
10.2023 - 04.2024
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Set up numerous events daily.
  • Changed and replaced lighting.
  • Covered mailroom.
  • Built library materials such as, bookshelves, display cases, and cubicles.
  • Fulfilled work orders daily.

Framer

North Star Framing
01.2020 - 12.2021
  • Assisted in the completion of complex framing projects by providing timely support to fellow team members.
  • Followed safety protocols when using nail guns, saws, and grinders.
  • Installed frames and secured to walls and support structures.


Assistant Wrestling Coach

Granite Ridge Intermediate School
10.2018 - 02.2020
  • Evaluated wrestler performances during competitions to identify areas of improvement for future practices.
  • Created positive relationships with fellow coaches and competitors, fostering a collaborative environment within the wrestling community.
  • Increased athlete confidence through consistent feedback, encouragement, and goal setting discussions.

Education

Buchanan High School
Clovis, CA
06-2012

Skills

  • Perform detailed work with accuracy and proficiency
  • Professional telephone demeanor, good communication skills both orally and written
  • Follow-up skills
  • Customer relationship management (CRM)
  • Use automated library systems, computer equipment and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons
  • Work under minimal supervision to perform assigned work
  • Demonstrate problem-solving and research skills to address standard and non standard work
  • Interpret library policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes
  • Serve as a resource to students, staff, and the community in responding to inquires, providing detailed information, and guiding patrons in the use of library resources

Timeline

Evening Access Service Specialist

Fresno State
09.2024 - Current

Library Maintenance

Fresno State University
10.2023 - 04.2024

Shift Leader

Planet Fitness
01.2022 - 04.2025

Framer

North Star Framing
01.2020 - 12.2021

Assistant Wrestling Coach

Granite Ridge Intermediate School
10.2018 - 02.2020

Buchanan High School

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