Rico Dean
Gastonia,NC
Summary
Integrated solutions specialist with expertise in CRM systems and data analysis. Improved customer satisfaction and sales performance through strategic, data-driven initiatives. Achieved an 18% increase in upsell rates, recognized for strong communication and problem-solving skills. Experienced in cross-departmental coordination and staff training, contributing to team success and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Integrated Solutions Specialist
AT&T
Gastonia, North Carolina
08.2018 - Current
- Developed and implemented a customer segmentation model using sales data, boosting service upsell rates by 18% and achieving a monthly conversion rate increase of 25%.
- Coordinate with technical teams to optimize installation scheduling, reducing customer wait times and enhancing customer satisfaction ratings.
- Built and maintained a performance dashboard using Power BI to monitor sales KPIs and analyze trends, leading to a 22% improvement in the identification of high-value customer segments.
- Train new hires on data-driven customer engagement strategies, achieving an 85% average sales goal attainment rate for new staff within their first quarter.
Retail Sales Consultant
AT&T
Gastonia, NC
10.2013 - 08.2018
- Received recognition as a top performer for 12 consecutive quarters by developing tailored sales plans and maximizing CRM capabilities to track and exceed customer satisfaction metrics.
- Consistently exceeded sales goals, reaching an average of 130% of monthly targets, by analyzing customer needs and refining sales techniques based on performance data.
- Analyzed monthly sales data to identify key trends and optimize product placements, leading to a 15% increase in average daily sales revenue.
- Leveraged customer feedback analysis to reduce customer complaints and improve customer retention by implementing targeted solutions.
Education
Some College (No Degree) - Business Administration
Belmont Abbey College
Charlotte, NCSkills
- CRM Systems
- Data Analysis
- Data Cleaning
- Data Visualization
- Device Troubleshooting
- Excel
- Inventory Management Systems
- Microsoft Office Suite
- Power BI
- SQL
- Troubleshooting
- Cross-Departmental Coordination
- Inventory Control
- Performance Analysis
- Process Improvement
- Project Management
- Sales Strategy Development
- Staff Training
- Target Setting
- Team Collaboration
- Adaptability
- Attention to Detail
- Communication
- Conflict Resolution
- Critical Thinking
- Customer Service
- Decision Making
- Interpersonal Skills
- Problem Solving
- Presentation Skills
- Time Management
Certification
- Google Data Analyst Certification
Timeline
Integrated Solutions Specialist
AT&T
08.2018 - Current
Retail Sales Consultant
AT&T
10.2013 - 08.2018
Some College (No Degree) - Business Administration
Belmont Abbey College