Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rico Dean

Gastonia,NC

Summary

Data-driven professional with over nine years of experience in sales, customer service, and data analysis, consistently leveraging analytics to enhance performance, customer satisfaction, and operational eLiciency. Recognized for advanced data interpretation skills and delivering actionable insights that increase revenue and optimize processes. Seeking to apply analytical and technical expertise in a Data Analyst role to contribute to data-centric decision-making.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Integrated Solutions Specialist

AT&T
Gastonia, North Carolina
08.2018 - Current
  • Developed and implemented a customer segmentation model using sales data, boosting service upsell rates by 18% and achieving a monthly conversion rate increase of 25%.
  • Coordinate with technical teams to optimize installation scheduling, reducing customer wait times and enhancing customer satisfaction ratings.
  • Built and maintained a performance dashboard using Power BI to monitor sales KPIs and analyze trends, leading to a 22% improvement in the identification of high-value customer segments.
  • Train new hires on data-driven customer engagement strategies, achieving an 85% average sales goal attainment rate for new staff within their first quarter.

Solutions Specialist

Verizon
Gastonia, North Carolina
01.2018 - 08.2018
  • Created and presented monthly sales performance reports to management, enabling more targeted strategies that improved monthly revenue by 12%.
  • Implemented CRM strategies to identify high-value clients, resulting in a 25% increase in repeat customer sales over one year.
  • Streamlined inventory management through data analysis, reducing excess inventory and saving $15K in annual costs.
  • Conducted analysis of customer buying patterns to increase personalized recommendations, leading to a 22% increase in upsell success and a 14% rise in average purchase value.

Retail Sales Consultant

AT&T
Columbia, SC
10.2013 - 08.2018
  • Received recognition as a top performer for 12 consecutive quarters by developing tailored sales plans and maximizing CRM capabilities to track and exceed customer satisfaction metrics.
  • Consistently exceeded sales goals, reaching an average of 130% of monthly targets, by analyzing customer needs and refining sales techniques based on performance data.
  • Analyzed monthly sales data to identify key trends and optimize product placements, leading to a 15% increase in average daily sales revenue.
  • Leveraged customer feedback analysis to reduce customer complaints and improve customer retention by implementing targeted solutions.

Education

Some College (No Degree) - Business Administration

Belmont Abbey College
Charlotte, NC

Skills

  • CRM Systems
  • Data Analysis
  • Data Cleaning
  • Data Visualization
  • Device Troubleshooting
  • Excel
  • Inventory Management Systems
  • Microsoft Office Suite
  • Power BI
  • SQL
  • Troubleshooting
  • Cross-Departmental Coordination
  • Inventory Control
  • Performance Analysis
  • Process Improvement
  • Project Management
  • Sales Strategy Development
  • Staff Training
  • Target Setting
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Communication
  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Decision Making
  • Interpersonal Skills
  • Problem Solving
  • Presentation Skills
  • Time Management

Certification

  • Google Data Analyst Certification

Timeline

Integrated Solutions Specialist

AT&T
08.2018 - Current

Solutions Specialist

Verizon
01.2018 - 08.2018

Retail Sales Consultant

AT&T
10.2013 - 08.2018

Some College (No Degree) - Business Administration

Belmont Abbey College

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Rico Dean