Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricqian Jones

Cedar Hill,TX

Summary

Driven and adaptable, I excel in fast-paced environments, as demonstrated my tenure during any of my customer service jobs. Leveraging exceptional customer service and cash handling skills, I significantly enhanced guest satisfaction and team efficiency. My proactive approach and ability to thrive under pressure make me an asset to any employer seeking dedicated and results-oriented talent.

Dynamic and dependable, with a proven track record at Chipotle for enhancing customer satisfaction through exceptional service and efficient order management. Excelled in teamwork and collaboration, significantly contributing to a positive work environment. Skilled in cash handling and conflict resolution, consistently meeting or exceeding sales targets.

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Whataburger by leveraging my exceptional customer service and time management skills. My ability to collaborate effectively with team members and adhere to safety standards showcases my comprehensive approach to achieving results and building positive relationships.

Overview

3
3
years of professional experience

Work History

Crew Member

Firehouse Subs
08.2024 - Current
  • Adhere to company guidelines and culture.
  • Make subs in a timely manner
  • Prep all foods properly
  • Keep areas and hands clean and sanitized
  • Wash utensils as you go
  • And keep up with the detail training chart daily or weekly as required.

1 All windows and sills

2 Table pedestal legs

3 All hand sinks, fixtures, surrounding walls and underneath PVC

4 Underneath / walls of 3 compartment sink and mop sink

5 Front counter tiles

6 Mini / vertical blinds and baseboards

7 Inside / Outside of coolers: 2/3 door, Coke, and sandwich table cooler

8 High chairs

9 Water heater and surrounding area

10 Cookie oven / cooking sheets

11 Gaskets on coolers and freezers (replace as needed)

12 Chair cushions and moldings in dining room

13 Red globes in dining room

14 Dust open sign, TV screens and stands, ceiling vents and the surrounding area

15 Beverage counter station, cupboards, and drink machine

16 Disassemble and clean all steamers

17 Trash receptacles

18 Defrost freezer (if necessary); organize and clean shelves

  • 19 Picture frames, artifacts and memorabilia

Seasonal Worker

Walmart
07.2024 - 10.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Worked closely with supervisors to quickly address any concerns or challenges that arose during busy seasonal periods.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.
  • Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
  • Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
  • Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.

Crew Member

Whatabuger
01.2023 - 10.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns

Crew Member

Chipotle
01.2022 - 01.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns

Education

Lancaster High School
Lancaster, TX

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Friendly, Positive Attitude
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Critical Thinking
  • Cleaning and sanitizing
  • Guest Relations
  • Organizational Skills
  • Conflict Resolution
  • Relationship Building
  • Detail Oriented
  • Guest Reception
  • Two-Way Radio Operation

Timeline

Crew Member

Firehouse Subs
08.2024 - Current

Seasonal Worker

Walmart
07.2024 - 10.2024

Crew Member

Whatabuger
01.2023 - 10.2023

Crew Member

Chipotle
01.2022 - 01.2023

Lancaster High School
Ricqian Jones