Ricquel Tolliver
Millwood,NY
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist Trainee
Westchester County Depart. Of Emergency Services
06.2023 - 03.2024
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Court Officer
Town of Ossining Justice Court
11.2021 - 05.2023
- Responsible for providing public safety services through, in and around court premises
- Screen persons who wish to enter court buildings for weapons and other items of contraband
- Assists juries, witnesses, and counsel where appropriate
- Exercised practical judgment in unusual or emergent situations.
Emergency Communications Specialist Trainee
Westchester County Police Department
05.2022 - 10.2022
- Call entry and retrieval utilizing a computer aided dispatch systems as part of an information network designed to enable effective response to reported emergency situations
- Good communication skills, the ability to multitask, and the ability to work well under pressure while monitoring and operating a two-way radio system
- Enter information into impact and NCIC to assist the police officers with their traffic stops and arrests
- Give information to the public and explain impounded vehicles, court dates, and warrant checks.
Correctional Officer
New York State Department of Corrections and Community Supervision
04.2019 - 06.2020
- Maintained a safe and peaceful atmosphere by using early intervention tactics with disruptive or violent inmates
- Completed intake paperwork and searches.
- Quickly and accurately assessed situations and responded appropriately.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Police Officer Recruit
New York Police Department Academy
10.2015 - 12.2016
- Trained in Real-Life Assimilated Scenarios in both Independent as well as Team State of Affairs to ensure Public and Domestic Safety
- Established Formal and Legal Knowledge of the Penal Law Systems correspondingly with Police Procedure Exercises and Arrest Protocols
- Certified Strategic Crisis Intervention/Prevention Specialist, Suicide Deterrence Expert, and Emotional/Mental Health Cultural Sensitivities.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Intern
United States Marshal Service
03.2012 - 06.2012
- Gained knowledge on the judicial system
- Learned management skills for federal court facilities
- Helped with the arrest process
- Experienced Investigative and fugitive operations.
Education
Bachelor of Science - Criminal Justice
Pace University
Pleasantville, NYSkills
- Problem-Solving
- Active Listening
- Information intake
- Computer-aided dispatching
- Decision-Making
- Critical Thinking
- Data entry proficiency
- Information Gathering
Certification
- 911 Diversion Training
- HSI Adult First Aid | CPR AED All Ages
- OUTEC- online universal telecommunication essentials course
- FEMA IS-100. C. ,200, 700.B, 800.D
- Dispatcher Excellence Award
Timeline
Emergency Communications Specialist Trainee
Westchester County Depart. Of Emergency Services
06.2023 - 03.2024
Emergency Communications Specialist Trainee
Westchester County Police Department
05.2022 - 10.2022
Court Officer
Town of Ossining Justice Court
11.2021 - 05.2023
Correctional Officer
New York State Department of Corrections and Community Supervision
04.2019 - 06.2020
Police Officer Recruit
New York Police Department Academy
10.2015 - 12.2016
Intern
United States Marshal Service
03.2012 - 06.2012
Bachelor of Science - Criminal Justice
Pace University
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