Rida Kamal

• Online Reputation: Successfully managed and improved online reputation for High-profile individuals and organizations across multiple platforms, resulting in increased brand trust and customer satisfaction.
• Process Automation: Implemented process automation tools like Zapier to streamline workflows, increase efficiency, and reduce manual tasks, allowing for more strategic focus.
• Crisis Management: Led effective crisis communication strategies during challenging times, mitigating negative impact and restoring brand reputation.
• Media Relations: Cultivated strong relationships with journalists and media outlets, securing favorable media placements and thought leadership opportunities.
• Review Management: Developed and implemented a comprehensive review management process, removing disparaging comments and ensuring timely and professional responses to customer feedback.
• Team Leadership: Successfully mentored and developed a high-performing team of ORM specialists.
• Vendor Management: Negotiated favorable contracts with third-party Publishing vendors, optimizing resource allocation and cost-effectiveness.
• Reputation Analysis: Conducted regular reputation analysis to identify trends, opportunities, and areas for improvement, driving data-driven decision-making.
• Social Media Engagement: Increased social media engagement and follower base through targeted content strategies and community management.

Sales pipeline management and handled discovery/tech calls primarily focused on Software Development Solutions, API, Data, Migration, Product Support.

• Developed and implemented data-driven ORM strategies aligned with business objectives.
• Proactively monitored online conversations across various platforms to identify potential threats and opportunities.
• Led crisis management efforts, ensuring timely and transparent communication to stakeholders.
• Analyzed online reputation data to inform strategic decision-making and optimize brand presence.
• Utilized social listening tools to uncover audience insights and inform content creation.
• Developed programs to foster brand advocacy and drive positive online reviews.
• Stayed updated on industry trends and implemented best practices in ORM and social media marketing.
• Mentored and led junior team members to foster a collaborative work environment.

• Ability to build a book of business from ground up (any vertical, any territory and all geographies).
• Familiarity with various CRM/Analytic CRM platforms and sales KPIs.
• SaaS and cloud-based solutions.

• Merchant statement analysis.
• Consultative experience of selling software solution in the automotive space.
• Responsible for sourcing new business Manage accounts through the entire sales cycle, moving prospects from introduction/discovery demos to negotiation and closing the sale.
• Develop new business opportunities while maintaining the highest level of knowledge about REPAY-Paymaxx payment solutions, channels, and pricing.
• Working with the Sales coordinator/underwriting team throughout the sales process.
• Maintained accurate pipelines and forecasts via Salesforce.

• Placed a high volume of quantitative outbound and inbound calls while promptly and professionally responding to e- mail inquiries, online web chats.
• Generated and converted cold leads to warm/hot leads.
• Demonstrated consistent quota achievement/higher conversion rate Provided analytical data information about the Collision Avoidance System to clients Showcased excellent interpersonal skills, advising a cohesive team to reach predetermined sales goals.
• Opened and closed sales.

• Maintained and managed the company’s clients\investors records via ACT V17 CRM.
• Performed statistical analysis for clients.
• Assisted in the creation of due diligence documents.
• Other administrative and marketing support tasks.
• Assisted with development and execution of special events Worked on projects primarily focused on the Hedge Fund Industry Sent promotional campaign emails and social invitations to Crowdfunding event’s organizers Conducted in-depth research on hedge fund managers and fund of funds, as well as internet-based research on RIAs (Registered Investment Advisors).

• Led and oversaw a team of 3 technicians.
• Participated in site surveys for more than 46 locations.
• Solely responsible for the configuration and installation of over 40 VSA terminals.