RIDHAM PATEL
Columbus,OH
Summary
Motivated and detail-oriented professional with experience supporting logistics, order flow, and operational accuracy in fast-paced environments. Strong interest in inventory management with exposure to ERP processes, shipment coordination, and resolving discrepancies. Known for clear communication, reliability, and a willingness to learn. Currently building solid skills in Excel and SAP S/4HANA to grow into an Inventory Analyst role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Account Coordinator
TQL
Columbus, OH
08.2024 - 09.2025
- Supported 10+ daily inbound and outbound shipments by coordinating with carriers and warehouses.
- Helped track delays, shortages, and exceptions, and assisted in resolving issues that affected order accuracy.
- Communicated shipment updates to customers and internal teams to keep information clear and consistent.
- Prepared freight documentation and assisted with customs-related steps when needed.
- Maintained shipment and logistics records used for internal reporting.
- Noticed recurring issues in order flow and worked with teams to improve accuracy and reduce mistakes.
Sales & Project Support Associate
Window Nation
Columbus, OH
01.2024 - 07.2024
- Helped customers choose window products based on their needs and installation requirements.
- Coordinated with installation and operations teams to make sure order details were correct.
- Checked product availability and shared updates with customers and internal teams.
- Assisted with basic project paperwork and order information.
- Provided clear communication and follow-up to support a smooth customer experience.
Project Manager & Quality Analyst
Etech Global Services
Ahmedabad, India
11.2021 - 12.2023
- Performed quality checks to ensure work met campaign guidelines.
- Shared feedback with leadership and clients to help improve service quality.
- Supported project timelines and made sure deliverables met expectations.
- Helped maintain communication between internal teams and clients.
Business Development Executive
Impero IT Services
Ahmedabad, India
07.2019 - 05.2021
- Reached out to potential clients and explored new business opportunities.
- Managed communication through email, calls, and virtual meetings.
- Represented the company at events to build connections.
Data Research Analyst
S&P Global
Ahmedabad, India
12.2017 - 05.2019
- Reviewed and validated financial and technical data with strong attention to detail.
- Met productivity goals consistently.
- Gained industry knowledge by studying trends and reporting standards.
Education
Master of Computer Applications - Information Technology
AES Institute of Computer Application
H.S.C & S.S.C
Diwan Ballubhai School
Skills
- Inventory coordination and stock accuracy
- ERP / SAP S/4HANA (ERP processes)
- Cycle count support and reconciliation
- Order flow and material movement
- Shipment tracking and documentation
- Issue resolution and follow-up
- Working knowledge of Excel (VLOOKUP, Pivot Tables, IF, basic data cleaning)
- Data entry and record maintenance
- Vendor and carrier communication
- Cross-functional support
- Customer service and problem solving
- SAP S/4HANA (ERP processes)
- Excel: VLOOKUP, Pivot Tables, IF, basic data cleaning
- Microsoft Office: Word, PowerPoint, Outlook
- CRM platforms, project tracking tools, freight portals
Certification
Executing ERP Processes with SAP S/4HANA – 2026
Timeline
Customer Account Coordinator
TQL
08.2024 - 09.2025
Sales & Project Support Associate
Window Nation
01.2024 - 07.2024
Project Manager & Quality Analyst
Etech Global Services
11.2021 - 12.2023
Business Development Executive
Impero IT Services
07.2019 - 05.2021
Data Research Analyst
S&P Global
12.2017 - 05.2019
H.S.C & S.S.C
Diwan Ballubhai School
Master of Computer Applications - Information Technology
AES Institute of Computer Application