Ridona Kola
Yonkers ,NY
Overview
4
4
years of professional experience
Work History
Manager Sales and Customer Service
Macys
09.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
Lincoln High School
Yonkers, NYSkills
- Process Improvement
- MS Office Expertise
- Personnel Training and Development
- Interdepartmental Collaboration
Timeline
Manager Sales and Customer Service
Macys
09.2019 - Current
Lincoln High School