RIDWAN MAHMUD
Queens,NY
Summary
Dynamic travel agency manager skilled in project management and conflict resolution. Experienced in overseeing daily operations, training staff, and nurturing supplier relationships to drive client satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Travel Agency Manager
MAHI TRAVELS INC
Ozone Park, New York
02.2025 - 12.2025
- Managed daily operations for diverse travel arrangements and client inquiries.
- Trained staff on customer service techniques and travel industry best practices.
- Resolved client issues promptly to maintain high service standards and loyalty.
- Developed relationships with suppliers to enhance service offerings and client satisfaction.
Concierge
Hilton
Nassau, New York
09.2024 - 01.2025
- Assisted guests with reservations, inquiries, and local recommendations during their stay.
- Managed guest requests efficiently and ensured timely delivery of services.
- Handled guest complaints professionally, ensuring satisfaction and comfort levels.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Receptionist
National Dental Sunnyside
Sunnyside, New York
06.2024 - 09.2024
- Greeted patients warmly and managed check-in process efficiently.
- Maintained patient records and ensured confidentiality of sensitive information.
- Assisted with billing inquiries and processed insurance claims accurately.
- Performed data entry tasks into various computer systems accurately and promptly.
Salesperson
Riwaaz Clothing
Jamaica, New York
01.2024 - 05.2024
- Assisted customers with product selection and inquiries.
- Advised customers on promotions and loyalty programs available.
- Greeted customers upon entering the store and provided assistance.
- Operated cash register and processed transactions accurately.
- Handled inventory restocking and management tasks effectively.
- Maintained cleanliness and organization of sales floor.
Education
BBA - Marketing Management
Baruch College
New York, NY12-2026
GED -
Aga Khan International High School
Dhaka 05-2023
Skills
- Booking management
- Travel product sales
- Project management
- Customer service
- Travel planning
- Relationship building
- Conflict resolution
- Fluent in multiple languages
Languages
Bengali
Native/ Bilingual
Hindi
Full Professional
Urdu
Professional
Affiliations
- Volunteer at Elmhurst Food Banks
- Campaign member at NYC Mayoral election
Timeline
Travel Agency Manager
MAHI TRAVELS INC
02.2025 - 12.2025
Concierge
Hilton
09.2024 - 01.2025
Receptionist
National Dental Sunnyside
06.2024 - 09.2024
Salesperson
Riwaaz Clothing
01.2024 - 05.2024
BBA - Marketing Management
Baruch College
GED -
Aga Khan International High School