Rie Griffin
Lexington Park,MD
Summary
Dynamic and results-oriented professional with experience at NTT Communications, Global IP Network, and a proven track record in network troubleshooting and enhancing customer satisfaction. Excelled in fast-paced environments, demonstrating strong problem-solving skills and a commitment to excellence. Skilled in Cisco Networking and building customer relationships, significantly contributing to team success and operational efficiency.
Overview
15
15
years of professional experience
Work History
Network Engineer Intern
NTT Communications, Global IP Network
03.2001 - 09.2005
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Supported end-users by providing timely and effective solutions to connectivity problems.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
Dental Assistant
Aketa Dental Clinic
02.1994 - 03.1999
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sales Associate
Osaka Miki
06.1990 - 04.1992
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
03-1989
Skills
- Network Troubleshooting
- IP Addressing
- Wireless Networking
- Data Center Operations
- VoIP Systems
- Cisco Networking
Languages
Japanese
Native or Bilingual
Interests
Sales associate
Timeline
Network Engineer Intern - NTT Communications, Global IP Network
03.2001 - 09.2005
Dental Assistant - Aketa Dental Clinic
02.1994 - 03.1999
Sales Associate - Osaka Miki
06.1990 - 04.1992
Asakita High School - High School Diploma,
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