Summary
Overview
Work History
Education
Skills
Honors And Awards
Certification
Timeline
Riggs Dowty

Riggs Dowty

Operations Supervisor
Millington,TN

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

5
5
years of professional experience
4
4

Certifications

Work History

Operations Supervisor

FedEx Ground
06.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Server Assistant

Folk’s Folly Prime Steakhouse
02.2024 - 06.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.

Package Handler

FedEx Ground
07.2021 - 12.2023
  • Followed safety regulations to maintain safe work environment.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maximized utilization of available space within the yard through careful planning and strategic trailer placement strategies.
  • Reduced turnaround times for trucks by quickly connecting and disconnecting hoses, air lines, and electrical cables.
  • Minimized damage to trailers/containers by operating hostler trucks with precision and care during transport activities.

Optician

Total Eye Care P.A.
05.2020 - 08.2020
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Education

Bachelor's degree - Natural Science, Physics, Criminal Justice

Christian Brothers University, Memphis, TN
01.2023
  • Tau Kappa Epsilon Fraternity
  • Social Chair ‘20
  • Rush Chair ‘21
  • Tri-Beta Academic Fraternity
  • Chemistry Club
  • Presidential Scholarship Recipient


High School Diploma -

Tipton Rosemark Academy, Millington, TN
05.2018
  • Member of National Honors Society
  • Member of Mu Alpha Theta
  • Member of Science Club
  • Member of Beta Club
  • GPA: 3.94

Skills

  • Operations management
  • Teamwork and collaboration
  • Performance monitoring
  • Attention to detail
  • Warehouse safety
  • Package unloading
  • Responsible and trustworthy
  • Adaptable to change

Honors And Awards

  • Placed Wreath on Tomb of Unknown Soldier, 2014, I was given the honor of placing the wreath during the ceremony at the Tomb of the Unknown Soldier in Washington, D.C.
  • Placed in Math Competition, 2016, 2017, 2018, Competition was held by the Dyersburg State Community College for schools in the area of this college. There were topics such as Algebra, Pre-Calculus, and Geometry.
  • Recognized by Memphis PAL, 2017, I was recognized by the Memphis Police Athletic League for multiple accomplishments in boxing. I was given the chance to meet the mayor and take a picture for the Memphis PAL pamphlet.
  • Invited to National Junior Olympics, 2017, I was invited to compete in this prestigious boxing tournament to represent my region of the United States.

Certification

  • CPR/AED Certification - 09/24
  • First Aid Certification - 09/24
  • TN Driver's License - 12/24
  • Bloodborne Pathogens Certification - 09/24
  • Switcher Operator Certification - 6/23

Timeline

Operations Supervisor - FedEx Ground
06.2024 - Current
Server Assistant - Folk’s Folly Prime Steakhouse
02.2024 - 06.2024
Package Handler - FedEx Ground
07.2021 - 12.2023
Optician - Total Eye Care P.A.
05.2020 - 08.2020
Christian Brothers University - Bachelor's degree, Natural Science, Physics, Criminal Justice
Tipton Rosemark Academy - High School Diploma,

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Riggs DowtyOperations Supervisor